Ogasawara Luxury Vacations

Room is big. No divider/curtain in the washroom, so water splash everywhere.

The staff were excellent. Rooms were clean and all amenities functioned with one exception. I had to tie the shower head fixture myself so it would not always be a hand-held. The clasp holding the head was broken. When requested a repair, it was passed off as someone elses problem and never addressed. VERY important funxtion of a room ignored.

Hotel was clean and breakfast ok. Very poor customer service on arrival. Ignored at check in and unwelcoming. Delay on room being ready. First impressions count!

This was a great hotel for our 3 day stay in Rome. Everything from the room to staff to breakfast was awesome. The hotel itself is in a nice location, close to all sightseeing activities. I loved the garden area, we hung out on the swing several times during out stay. Will definitely come back

I was so disappointed with this hotel. It purports to be a 5 star hotel and I was certainly paying a rate commensurate with that but it simply isn’t of a high enough standard to deserve a 5 star rating. From staff arguing with each other in front of us to being denied entry to the bar because it was too busy; there simply isn’t enough room for me to list their faults here, which essentially come down to a lack of attention to detail and care but if the management want to write to me I will give them the full list.

Room is big. No divider/curtain in the washroom, so water splash everywhere.

Staff, location and the place was super clean. Great breakfast

We were moved from one room to another due to a very loud wedding or party next door. Both rooms needed maintenance -night bulbs out, drains stopped up. The room was generally clean just worn. Sad to see such an iconic hotel this way! The courteous staff, lush vegetation and experiential cabana rooms will entice us to return again.

Courteous and helpful staff. Clean, great amenities

Very pleasant - gorgeous staff.