Busan Luxury Vacations

Nice - but check package to see what’s included with room.

Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on: 1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs. 2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you don’t speak Korean. Even then, the interactions are awkward. 3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service. 4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. It’s as though the staff is trained to minimize their engagement with the guests. 5) Ordering room service is complicated and not time reliable. You can’t simply call and order the menu, or easily use a tv, phone, or pad. 6) If you need a wheelchair, you must “go and get it” from the concierge. They won’t bring it to you. That’s right, WALK to get the wheelchair you need because you can’t walk well or at all. Overall an impressive hotel, but the service and communication is sorely lacking.

The services at the hotel are the best all in one stay where you can do spa, in room service, and more. It is further away from other touristy things and cafes, but it’s near the luxury shopping areas.

Staff was kind. I loved cimer spa for their outdoor baths and sauna for their indoor and outdoor onsen like soaks.

Yes I had an ocean view breakfast was okay it was different than last time I was stay at there. But over all if I come to busan again Westin Cho sun is my first choice

Nice - but check package to see what’s included with room.

Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on: 1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs. 2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you don’t speak Korean. Even then, the interactions are awkward. 3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service. 4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. It’s as though the staff is trained to minimize their engagement with the guests. 5) Ordering room service is complicated and not time reliable. You can’t simply call and order the menu, or easily use a tv, phone, or pad. 6) If you need a wheelchair, you must “go and get it” from the concierge. They won’t bring it to you. That’s right, WALK to get the wheelchair you need because you can’t walk well or at all. Overall an impressive hotel, but the service and communication is sorely lacking.

The services at the hotel are the best all in one stay where you can do spa, in room service, and more. It is further away from other touristy things and cafes, but it’s near the luxury shopping areas.

Nice - but check package to see what’s included with room.

Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on: 1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs. 2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you don’t speak Korean. Even then, the interactions are awkward. 3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service. 4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. It’s as though the staff is trained to minimize their engagement with the guests. 5) Ordering room service is complicated and not time reliable. You can’t simply call and order the menu, or easily use a tv, phone, or pad. 6) If you need a wheelchair, you must “go and get it” from the concierge. They won’t bring it to you. That’s right, WALK to get the wheelchair you need because you can’t walk well or at all. Overall an impressive hotel, but the service and communication is sorely lacking.

The services at the hotel are the best all in one stay where you can do spa, in room service, and more. It is further away from other touristy things and cafes, but it’s near the luxury shopping areas.

Location was quiet and convenient

Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on: 1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs. 2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you don’t speak Korean. Even then, the interactions are awkward. 3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service. 4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. It’s as though the staff is trained to minimize their engagement with the guests. 5) Ordering room service is complicated and not time reliable. You can’t simply call and order the menu, or easily use a tv, phone, or pad. 6) If you need a wheelchair, you must “go and get it” from the concierge. They won’t bring it to you. That’s right, WALK to get the wheelchair you need because you can’t walk well or at all. Overall an impressive hotel, but the service and communication is sorely lacking.

The services at the hotel are the best all in one stay where you can do spa, in room service, and more. It is further away from other touristy things and cafes, but it’s near the luxury shopping areas.