Egypt Luxury Vacations

Perfect customer service & attention to detail.The rooms are immaculate beds are super comfortable and the food is delicious

Overall, the experience did not align with a 5-star rating; the property is more accurately comparable to a 3-star hotel. Room: The furniture is outdated, and the wallpaper is peeling in several areas. The hotel would benefit from a full renovation and modernization. Restaurants/Food: The dining experience was poor, with limited quality and variety. Halal Policy: As a halal-certified hotel, no alcohol is served or sold on the premises. Staff: The team is helpful, courteous, and consistently willing to accommodate guests’ needs. Their professionalism is one of the hotel’s stronger aspects. Facilities: The gym and spa are noticeably outdated and require significant upgrades to meet contemporary standards. Summary: While the hotel markets itself as a 5-star property, the overall guest experience reflects closer to a 3-star standard. The staff is professional and attentive, but the property suffers from outdated rooms, subpar dining options, and aging gym and spa facilities. A comprehensive renovation and overhaul of amenities would be necessary to meet true 5-star expectations.

Staff upgraded me to a Nile view room. When construction noise h be othered me they moved me six rooms lower and brought a complimentary basket of fruit - service was great, spa and spa services were fantastic.

The housekeeping staff was excellent. But i lost a shwal in the lobby restaurant and i asked to see the camera footageand they refused to show it to me, saying that i walked out of the lobby with the shawl. I am pretty sure i did not. But we will never know. Also, the package deal for the room i was offered as part of a group was a lot more expensive than the prices on every booking website. I called the reservation team to tell them this. This has never happened to me in any hotel in the world. The group discount is always a bit lower

Great staff. Cute hotel

Overall, the experience did not align with a 5-star rating; the property is more accurately comparable to a 3-star hotel. Room: The furniture is outdated, and the wallpaper is peeling in several areas. The hotel would benefit from a full renovation and modernization. Restaurants/Food: The dining experience was poor, with limited quality and variety. Halal Policy: As a halal-certified hotel, no alcohol is served or sold on the premises. Staff: The team is helpful, courteous, and consistently willing to accommodate guests’ needs. Their professionalism is one of the hotel’s stronger aspects. Facilities: The gym and spa are noticeably outdated and require significant upgrades to meet contemporary standards. Summary: While the hotel markets itself as a 5-star property, the overall guest experience reflects closer to a 3-star standard. The staff is professional and attentive, but the property suffers from outdated rooms, subpar dining options, and aging gym and spa facilities. A comprehensive renovation and overhaul of amenities would be necessary to meet true 5-star expectations.

Staff upgraded me to a Nile view room. When construction noise h be othered me they moved me six rooms lower and brought a complimentary basket of fruit - service was great, spa and spa services were fantastic.

The housekeeping staff was excellent. But i lost a shwal in the lobby restaurant and i asked to see the camera footageand they refused to show it to me, saying that i walked out of the lobby with the shawl. I am pretty sure i did not. But we will never know. Also, the package deal for the room i was offered as part of a group was a lot more expensive than the prices on every booking website. I called the reservation team to tell them this. This has never happened to me in any hotel in the world. The group discount is always a bit lower

Poorly maintained property with consistent challenge with Internet connectivity that was in and out by the minute. The room itself was in bad need of some deep cleaning, filthy Carpet, leaky faucets, etc.

Perfect customer service & attention to detail.The rooms are immaculate beds are super comfortable and the food is delicious

The front desk staff were awesome. Michael gave me a nice tower room. The hotel is nice, and the spa is good but could use some renovation. Overall, it’s a good hotel with only minor improvements needed.

Poorly maintained property with consistent challenge with Internet connectivity that was in and out by the minute. The room itself was in bad need of some deep cleaning, filthy Carpet, leaky faucets, etc.

All was good. Snorkelling was pretty good.

The front desk staff were awesome. Michael gave me a nice tower room. The hotel is nice, and the spa is good but could use some renovation. Overall, it’s a good hotel with only minor improvements needed.