Appalachian Mountains Luxury Vacations

This is a beautiful, well-maintained hotel with a refined atmosphere and excellent attention to detail. The rooms and common areas are spotless, the views are lovely, and the pool, hot tub, and sauna are standout amenities. The location is ideal, close to the train and very easy to navigate via Uber, making travel seamless and convenient. I rated this stay four stars for two reasons. The onsite restaurant offers a very limited menu at prices that feel disproportionate to the quality. While that alone would not have impacted my rating, my interaction with the afternoon receptionist on 1/13/26 ultimately did. After a full day of travel, the receptionist was noticeably curt upon our arrival. His demeanor shifted once we changed from travel clothes into business attire. While this did not personally affect my stay, it raised concerns about how guests who may not present a certain way (or who have fewer resources) might be treated. A property of this caliber should offer consistent professionalism and respect to all guests. You never know who you are serving, and it was clear he recognized his mistake within a few hours and his attitude shifted. Overall, an elegant hotel with excellent amenities, views, and location with lots of potential. With more consistent front-desk service, it would easily meet a five-star standard and be comparable to my experiences in five-star hotels nationwide. Side note: Tazza Cafe is one block over, and is a lovely place for breakfast or lunch.

Great experience; our room and bed were a bit on the small side for 2 adults, but the property and spa were great. Friendly and accommodating staff

Did not eat at the hotel.

Phenomenal experience all around.

This is a beautiful, well-maintained hotel with a refined atmosphere and excellent attention to detail. The rooms and common areas are spotless, the views are lovely, and the pool, hot tub, and sauna are standout amenities. The location is ideal, close to the train and very easy to navigate via Uber, making travel seamless and convenient. I rated this stay four stars for two reasons. The onsite restaurant offers a very limited menu at prices that feel disproportionate to the quality. While that alone would not have impacted my rating, my interaction with the afternoon receptionist on 1/13/26 ultimately did. After a full day of travel, the receptionist was noticeably curt upon our arrival. His demeanor shifted once we changed from travel clothes into business attire. While this did not personally affect my stay, it raised concerns about how guests who may not present a certain way (or who have fewer resources) might be treated. A property of this caliber should offer consistent professionalism and respect to all guests. You never know who you are serving, and it was clear he recognized his mistake within a few hours and his attitude shifted. Overall, an elegant hotel with excellent amenities, views, and location with lots of potential. With more consistent front-desk service, it would easily meet a five-star standard and be comparable to my experiences in five-star hotels nationwide. Side note: Tazza Cafe is one block over, and is a lovely place for breakfast or lunch.

Did not eat at the hotel.

Phenomenal experience all around.

Phenomenal experience all around.