London Luxury Vacations

C'était parfait! J'ai adoré le style decet établissement. Bon déjeuner!

Fine staff, especially Thomas. Happy to add delight to our London stay. Found the right restaurants for us, made sure everything went smoothly during our 9 night stay. We have stayed here annually for more than 10 years.

Stayed for 2 nights.Great location for Canary Wharf. Reception staff were welcoming. Lovely hotel but could be improved by attention to detail. On arrival to our room the shower gel had not been checked and was empty, cleanliness could be improved the room was quite dusty and there were stains on the carpet, the robes provided one had two fairly big holes in it and wasn't up to the 4* standard. Water and biscuits were not restocked on day two.The sauna and steam room area were a great asset but could do with having access to water and towels. Toilets in spa area had no paper towels all weekend to dry your hands, The gym had no water facility, there was only 1 towel available and nothing to wipe down the equipment after use even though it said to do so. Breakfast was average, staff in area were on mobile phone and not paying any attention to the guests, juices were warm coolers didn't seem to either not work or not switched on. A real shame as it was for a special occasion and felt a little let down.

Overall the stay was good. I do love this hotel and its fabulous location. But on this instance 2 out of the 3 elevators were broken so it took FOREVER to get up or down. And when I pulled out the pull out couch to sleep there were all these fly bugs in it. There was also so work being done for a leak on my floor (9) so it smelled horrible like rotten carpet and stinky water. I had been here before so I know what a wonderful hotel this normally is. Just very unfortunate

Convenience, it’s in Airport T5

Comfortable hotel, nice atmosphere, outstanding staff, great customer service, very good breakfast.

Fine staff, especially Thomas. Happy to add delight to our London stay. Found the right restaurants for us, made sure everything went smoothly during our 9 night stay. We have stayed here annually for more than 10 years.

Convenience, it’s in Airport T5

Comfortable hotel, nice atmosphere, outstanding staff, great customer service, very good breakfast.

Stayed for 2 nights.Great location for Canary Wharf. Reception staff were welcoming. Lovely hotel but could be improved by attention to detail. On arrival to our room the shower gel had not been checked and was empty, cleanliness could be improved the room was quite dusty and there were stains on the carpet, the robes provided one had two fairly big holes in it and wasn't up to the 4* standard. Water and biscuits were not restocked on day two.The sauna and steam room area were a great asset but could do with having access to water and towels. Toilets in spa area had no paper towels all weekend to dry your hands, The gym had no water facility, there was only 1 towel available and nothing to wipe down the equipment after use even though it said to do so. Breakfast was average, staff in area were on mobile phone and not paying any attention to the guests, juices were warm coolers didn't seem to either not work or not switched on. A real shame as it was for a special occasion and felt a little let down.

Overall the stay was good. I do love this hotel and its fabulous location. But on this instance 2 out of the 3 elevators were broken so it took FOREVER to get up or down. And when I pulled out the pull out couch to sleep there were all these fly bugs in it. There was also so work being done for a leak on my floor (9) so it smelled horrible like rotten carpet and stinky water. I had been here before so I know what a wonderful hotel this normally is. Just very unfortunate

Convenience, it’s in Airport T5

Fine staff, especially Thomas. Happy to add delight to our London stay. Found the right restaurants for us, made sure everything went smoothly during our 9 night stay. We have stayed here annually for more than 10 years.

Overall the stay was good. I do love this hotel and its fabulous location. But on this instance 2 out of the 3 elevators were broken so it took FOREVER to get up or down. And when I pulled out the pull out couch to sleep there were all these fly bugs in it. There was also so work being done for a leak on my floor (9) so it smelled horrible like rotten carpet and stinky water. I had been here before so I know what a wonderful hotel this normally is. Just very unfortunate