Mexico Luxury Vacations

Everything was as you would expect. The club… is it worth it? Just about, but we didn’t eat there for dinner - no atmosphere. Things to be improved: 1. Allowing people to leave their towels on a sun lounger who then disappear for 1/2 the day. 2. The parasailing company that operates next to the hotel on the beach - they drive their jet skis way too fast and way too close those in the water.

Adult pool was amazing. Food was great. Staff were so friendly. Chantal and Ivan at the adult pool were so welcoming and friendly.

Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.

It's great place to stay

Lots of good things, but I don't think I will recommend to my friends and family due to some bad parts. THE GOOD 1. Premium finishes throughout 2. Great pools and poolside entertainment and amenities 3. Most staff are very friendly and helpful NOT SO GOOD 1. I received $750 worth of "resort credits," which is a fancy way of saying I prepaid for tours and I never ended up taking or using. The one tour I did end up taking did not accept my "resort credits." The four spa treatments I tried to schedule were never responded to/scheduled by an agent. 2. When you need something from the concierge or tour desk, it's going to take a long time. Nothing works like clockwork. E.g., 1 hour to get a tour booked, with about 20 minutes just on hold. It's like a factory that still hasn't developed repeatable processes. 3. Discovered what *appeared* to be two different drug stashes just offshore the hotel beaches. What do I mean by that? Well, imagine playing in the water 40 feet off a beach with your family and you step on something squishy. You pull up a brick sized thermo-sealed plastic bag full of fine grains or powder. Then you pull up 2 more from the same spot. Then, 200 yards down the beach, you find another similar stash. I have never experienced this before. 4. Brings out some unethical behavior in guests and staff. On at least two occasions, I saw guests jump lines, or get in yelling fights, and instead of guiding guests to proper behavior, the staff just tolerated it.

Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.

Adult pool was amazing. Food was great. Staff were so friendly. Chantal and Ivan at the adult pool were so welcoming and friendly.

Everything was as you would expect. The club… is it worth it? Just about, but we didn’t eat there for dinner - no atmosphere. Things to be improved: 1. Allowing people to leave their towels on a sun lounger who then disappear for 1/2 the day. 2. The parasailing company that operates next to the hotel on the beach - they drive their jet skis way too fast and way too close those in the water.

Lots of good things, but I don't think I will recommend to my friends and family due to some bad parts. THE GOOD 1. Premium finishes throughout 2. Great pools and poolside entertainment and amenities 3. Most staff are very friendly and helpful NOT SO GOOD 1. I received $750 worth of "resort credits," which is a fancy way of saying I prepaid for tours and I never ended up taking or using. The one tour I did end up taking did not accept my "resort credits." The four spa treatments I tried to schedule were never responded to/scheduled by an agent. 2. When you need something from the concierge or tour desk, it's going to take a long time. Nothing works like clockwork. E.g., 1 hour to get a tour booked, with about 20 minutes just on hold. It's like a factory that still hasn't developed repeatable processes. 3. Discovered what *appeared* to be two different drug stashes just offshore the hotel beaches. What do I mean by that? Well, imagine playing in the water 40 feet off a beach with your family and you step on something squishy. You pull up a brick sized thermo-sealed plastic bag full of fine grains or powder. Then you pull up 2 more from the same spot. Then, 200 yards down the beach, you find another similar stash. I have never experienced this before. 4. Brings out some unethical behavior in guests and staff. On at least two occasions, I saw guests jump lines, or get in yelling fights, and instead of guiding guests to proper behavior, the staff just tolerated it.

Cleanliness was great all over the hotel. Staff very kind and helpful.

Very Clean, renovated modern rooms, beautiful pool, great restaurants. The staff all across the resort are super attentive to all the small details and go out of their way to make you feel very special. Me and my wife enjoyed our anniversary there and have nothing negative to say about it.

Lots of good things, but I don't think I will recommend to my friends and family due to some bad parts. THE GOOD 1. Premium finishes throughout 2. Great pools and poolside entertainment and amenities 3. Most staff are very friendly and helpful NOT SO GOOD 1. I received $750 worth of "resort credits," which is a fancy way of saying I prepaid for tours and I never ended up taking or using. The one tour I did end up taking did not accept my "resort credits." The four spa treatments I tried to schedule were never responded to/scheduled by an agent. 2. When you need something from the concierge or tour desk, it's going to take a long time. Nothing works like clockwork. E.g., 1 hour to get a tour booked, with about 20 minutes just on hold. It's like a factory that still hasn't developed repeatable processes. 3. Discovered what *appeared* to be two different drug stashes just offshore the hotel beaches. What do I mean by that? Well, imagine playing in the water 40 feet off a beach with your family and you step on something squishy. You pull up a brick sized thermo-sealed plastic bag full of fine grains or powder. Then you pull up 2 more from the same spot. Then, 200 yards down the beach, you find another similar stash. I have never experienced this before. 4. Brings out some unethical behavior in guests and staff. On at least two occasions, I saw guests jump lines, or get in yelling fights, and instead of guiding guests to proper behavior, the staff just tolerated it.

It's great place to stay

Cleanliness was great all over the hotel. Staff very kind and helpful.