Bennett Valley Golf Vacations

Staff was nice Clean room Hotel room was out dated Over all everything was good

Horrible service for myself and the couple we traveled with. Prepaid for parking, valet was full, had to park 2 blocks away, not a big deal but annoying. The issue was the staff refused to refund me for the prepaid parking. I was simply told we cannot do it. They refunded something else that was half the price of the parking which was ridiculous. I’m hauling all my stuff through downtown on the sidewalk instead of pulling up and having my luggage handled like I paid for. All that would have been ok but you don’t refund me for the parking I didn’t even use?? That was ridiculous. 0 stars, will never stay again. This is an expensive hotel, you would expect the level of service to match.

Staff was nice Clean room Hotel room was out dated Over all everything was good

I had a corner room on the ninth floor. It was supposed to cleaned on the Saturday of my stay, but never was. I was shocked to find the room had two ‘suicide windows:’ no locks and nothing to prevent objects or a person from going out. Those old windows are also why the noise from outside is loud and nearly around-the-clock. The bathroom had neither fan controls of any kind, nor did one run automatically. The water pressure was very uneven and the hot water inconsistent. The thermostat worked but could only tell me the temp change setting and not the actual room temp. Some elevator button lights were out. The internet offered to guests was unsecured and went out at one point in my stay.