Tai O Golf Vacations

Perfect location with stunning view and very clean rooms.

Clean, friendly staff

I loved the hotel view just opposite the Hong Kong Jockey Club. The hotel has a shuttle bus every 30 minutes it’s really saved us for walking in the hot weather, even though you can walk from hotel to shopping district and restaurants, convenient shops only 10 minutes. The hotel decor was a bit out dated and old but for the area it was perfect.

Walking distance to central and the city view is beautiful.

Very nice location, easy to get to the MTR station.

Beautiful, new hotel with 5 star amenities. Very clean, comfortable bedding, blackout blinds, very large bath, fabulous pool and kid play area - very good hotel. Only downside was the dining options are exceptionally expensive and there is not much around the immediate area - but you can catch the train 1 stop away for plenty of options.

Great property with Nice breakfast

The team of doormen were exceptional. Very proactive, warm smiles and great attentiveness. There was A and a few others whose names I didn’t catch helped set the tone from the start. A special mention to J, Lobby Ambassador. When I was taking work calls in the lobby lounge, he came and offered a bottle of water. He extends this courtesy and charm to every guest. The ability to go beyond scripted professionalism made interactions a lot more genuine. Everything in the room was tidied and clean, amenities were replenished. Room was on the older side for sure. We got the harbour view on a high floor which was a pretty decent view. Food quality and variety for buffet breakfast was as expected. A negative incident occurred while we were having breakfast on Sunday. A manager could be heard in view of all other guests, calling a staff with a disparaging remark. Calling the staff ‘zero brain’ to his supervisor. Also, instead of calling the staff by name, he went ‘Oei! Hey!’. That is rude. This is not a situation of ‘respecting the hierarchy’ or ‘language barrier’. Wherever one works, you learn the locality and assimilate. These actions undermine basic human dignity and consistency of the Mandarin Oriental service ethos. The external customer is important, so is the internal customer. Leadership, especially in a hospitality establishment is more than just putting on a tailored suit and fancy shoes. Leadership is not a title, it is a burden.

Walking distance to central and the city view is beautiful.

Clean, friendly staff

I loved the hotel view just opposite the Hong Kong Jockey Club. The hotel has a shuttle bus every 30 minutes it’s really saved us for walking in the hot weather, even though you can walk from hotel to shopping district and restaurants, convenient shops only 10 minutes. The hotel decor was a bit out dated and old but for the area it was perfect.

Staff was good. Got to check in a bit early. Let me borrow electrical outlet converter. Stephen helped me check out and was good.

Clean, friendly staff

Fair accommodation. Need more improvement.