Fire Island Golf Vacations

This was a mixed bag for me. Some of the staff -- like the person who started my check-in process, and the bellhop -- were very kind and friendly. But one staff member felt nearly antagonistic. I also experienced intentional misgendering of my friend staying with me, which ruined it for me. It's a lot of money to spend to see your friend mistreated. The guests' "guessed" genders are listed on the informational receipt -- nowhere did I add them. If you are LGBTQ+, I recommend skipping this hotel. It's beautiful, but not worth the mistreatment.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

The bar cafe in the lobby was amazing! Quick check in, clean property and very spacious rooms for this price point in NYC

Extremely good location to explore the best parts of the city. Very spacious rooms and helpful staff.!

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

Great location and check in was simple. Walkable to lots and Times Square. Restaurants and bars are great but cannot charge to your room so that was a pain if you want to do that. Check out was the only issue. Check out was at 12 and we decided to get breakfast first. Got back to room aroud 11:40 and room key no longer worked. They shut it off. Had to go do lobby and wait in line to get it turned back on which was a bit stressful. Others had the same thing happen to them so I would watch out for that if you are in a hurry to leave at check out.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

This was a mixed bag for me. Some of the staff -- like the person who started my check-in process, and the bellhop -- were very kind and friendly. But one staff member felt nearly antagonistic. I also experienced intentional misgendering of my friend staying with me, which ruined it for me. It's a lot of money to spend to see your friend mistreated. The guests' "guessed" genders are listed on the informational receipt -- nowhere did I add them. If you are LGBTQ+, I recommend skipping this hotel. It's beautiful, but not worth the mistreatment.

The only things this hotel has going for it are the friendly staff and convenient location. They advertise valet parking which they do not have. There is no bar or food in the hotel, no snack machines and do not even provide glasses in the room. Their “queen” beds are the size of a double bed. The tile and carpet in the rooms are terribly outdated and has a very dirty feel. The overall feel to this hotel is that it’s on the way out.

This is hotel is very nice. The room was clean and spacious for New York. I like that the waters in the mini bar are free but the resort fee is excessive and doesnt justify a few free waters and two complimentary bikes. Location is convenient to public transportation but the block where the hotel is located is a little seedy.