Downstate New York Beach Vacations

I had booked a room with a king-sized bed through Expedia only for the desk clerk who was checking me in to tell me that no more rooms with a king bed were available. Instead my girlfriend and me were placed in a room with twin full-sized sized beds. I expressed my dissatisfaction and demanded to be given some form of compensation or a partial refund. The clerk seemed to be annoyed by that and repeatedly said “I’m just letting you know” as if I was supposed to be content with his bad news. By him repeating that phrase, I felt negated and displeased. I also disliked when the clerk uttered the line “There’s nothing we can do”, which is unacceptable. I understand that things happen but I should've been notified of this change in plans before arriving to the hotel, not at check-in. I said to him “what is the point of making a reservation?” then if I don't get the type of room I reserved. He did give us complimentary drinks at the bar mainly beer or wine, which still didn't satisfy me. I would've preferred a credit or partial refund. Learn how to run your hotel better and how to work in conjunction with third-party affiliates like Expedia when booking a reservation moving forward.

Overall great value. Overall a good stay with a few things. The room looks like it was furnished with sheets and window dressings from Walmart. No black out shades or room darkening so you’re up with the sunrise whether you want to or not. The blow dryer filter was filthy a sure fire hazard. Some nasty hair and dirt came out of the drain while in the shower. No desk or chair of any kind in the room. Each morning I went down for coffee and there was an empty pot. The bar was not open at any time throughout the weekend.