Herron Island Beach Vacations

This place was amazing. The staff and facility is 5 star. Will definitely be back soon.

Close to everything

Average, nothing overly special. A necklace was left behind in a very obvious area of the room and reported less than 24 hours later and staff claimed they could not find it. Feels like a lack of integrity on behalf of the hotel housekeeping staff.

Excellent location, clean, friendly staff

The vibe of the entire property was fabulous. We ate at 6-7 Restaurant and had a drink in lobby bar, all wonderful experiences

We’ve stayed at various Fairmont properties before and have always had great service, so unfortunately this location fell short for us. First, the hotel itself is beautiful, and we were very happy with the room as well as the gym and pool area. However, we were disappointed with the overall service experience. It took almost 45 minutes to check into the hotel, and the lineup extended from the front desk to the elevators. I’ve never waited that long to check into a hotel before. We also dined at the lounge several times. The food and atmosphere were good, but the evening service was disappointing. We were seated at a table that was dirty and sticky, and when we pointed it out to the server, he simply dropped off a cloth for us to clean it ourselves. We also had to call the front desk from our room twice, and both times we were on hold with an automated system for over 30 minutes, which was extremely frustrating. I’ve never stayed at a hotel where guests cannot directly reach the front desk and speak with someone. Paying guests do not want to speak to a robot and then wait 30+ minutes for assistance.

6 stars for the staff! Arthur the bellman and Tomteo (?) the breakfast server. They quote “the largest room in the house is the room to improve “. Our experience was a service level that was always looking to surprise and delight. And the rooms and hotel are epic at large. Our new Seattle place to stay.

That is ok for shower I not like spill wet but I want tub than shower I were feel sore and painful my back. Ouch…….that is all

This place was amazing. The staff and facility is 5 star. Will definitely be back soon.

The vibe of the entire property was fabulous. We ate at 6-7 Restaurant and had a drink in lobby bar, all wonderful experiences