Hakone Hot Springs All inclusive Vacations

Perfect location and friendly staff

Clean room, friendly staff

It was bigger than most rooms in Japan

Nice, large room with a small kitchen. Very clean and staff was very helpful. Conveniently located near two train stations and easy to get to from the airport on the TCAT shuttle bus. Would definitely stay here again and highly recommend.

Great property to stay

Nice view. Wonderful stay.

Beautiful hotel, full of art. Great for relaxing and enjoying the gardens.

I’m a bit amused to be asked for a review of this hotel. The first time I stayed here, more than ten years ago, I already gave them a stellar review. Over the ensuing years I wrote a few more, each one as stellar as the next. So let me not waste time repeating myself here. I cannot find fault with ANYTHING. Facilities, cleanliness, quality of service from housekeeping to front desk to restaurant to concierge to bell captain, everything was essentially perfect. I’ll point out two things to be specific. When I first got to the room I unpacked and put my toothbrush stuff into a glass near the bathroom sink. The next morning, housekeeping clearly didn’t like how I piled everything into that glass. So a small linen cloth was provided and the items were nicely laid out on it. This not only looked good but also made everything more functional. The same thing was done for the items I put on the desk. Then there was what the concierge did to secure four dinner reservations for me. Reservations at high end, award-winning restaurants in Tokyo is particularly difficult. It took literally several months to get this done, but they did it. Everything was followed up perfectly, nothing was forgotten even if it’s many weeks into the future. Then at check-in, I was given an envelope with all the pertinent information laid out logically and carefully. I can go on and on about other services, but I think I’ve made my point.

It was bigger than most rooms in Japan

Clean room, friendly staff

We were very pleased with how clean and close this was to everything in Asakusa and to the train! The rooms were spacious and clean. And having washer and dryer was very helpful! Highly recommend and would stay here again!

This was our second time in two weeks that we stayed here. The checkin was smooth, staff are always friendly and cheerful. The breakfast is awesome with much variety and a lovely seating area. The rooms are a good size, the bathrooms are exceptional. It is within walking distance to Ueno Station, and lots of busy shopping areas with lots of takeout options.

Great property to stay

Clean room, friendly staff