Ko Ngai All inclusive Vacations

Sadly we didn’t enjoy our stay in this hotel, since we arrived we were expecting some help from the pier to the hotel. We sent a message to the hotel and they never replied. The worst part of our stay is that we had to leave 1 day early because the room was in an awful shape, the water was dirty to even shower, the door knob was broken and also the sofa was stained. When I went to reception to ask them for help the only option was to change room. The problem is the the property has a maintenance problem so it wouldn’t matter. The cleaning staff are amazing but the reception staff are not as good 0% effort. The location is nice also the swimming pool but for the price I hoped to get something better. The breakfast also need improvement, it was kinda cold and also the fruits where having a lot of insects around it . Otherwise the island is really nice.

Amazing views and team are so helpful and friendly. We would stay again.

If you like a apartnent pool out in nowhere with no staff, prison food and lots og bugs/insects, which is priced much higher then much finer hotels in this area, then this should be your choice. We are a family of 4. Prepaid for this "luxury villa" in advance for 5 nights. We had to pack our staff and find a new hotel after the first night. One of the worst places Ive been to compared ro the price range. Its a newly started hotel (jan 2026). It basically has no maintance or staff it seemed. No handsoap in wc. Construction work noise. You wake up 7 in the morning by screeming muay thai people which were the neighbours. The kitchen has no walls to outside so basically every insect is welcome to share your food. No aircondition in bathrooms so its badly humid/hot. No pool cleaning so you swim with bugs. It wasnt clean either. I stepped on a gum in bedroom. The luxury breakfast was as luxury as a prison meal. Nothing to choose from. We got small glass og orange juice and milk for each of us. With 1 humid bread/crossaint and egg and sausage. A small sample of butter og jam which they probably got free somwhere, was also included. There was no place to get food or drink, no breakfast hall, no civilization nearby, basically no staff..just one person at reception which was unmanned after 22. We checked out after the first night and they didnt even bother to offer refund for rest 4 days paid. Stay away unless you like noise, insects and overpriced rooms.

Room was big and spacious and very clean. Staff was very humble and polite. Good spread for the buffet breakfast as well.

Overall not impressed with the staff and their attitude. For A 5 star hotel the expectation in terms of service was much to be desired especially compared to some other 5 star hotels in Thailand.

Great location with beach just over the road. Was like a tranquil oasis away from the great hustle and bustle of Krabi. Spa experiences were amazing after adventure days island hopping.