Gudauri All inclusive Vacations

It isn’t fancy place but it is reasonable and location is very good, I recommend this for anyone is looking something close to everything and everywhere.

The location of this hotel was excellent. If you want to be close to all the amenities, this is the perfect spot. The staff were friendly and welcoming too. Highly recommend!

As a frequent traveler, this is one of the best and most comfortable hotels I have ever stayed in. It offers beautiful views, spotless rooms, highly professional staff, an excellent bar with delicious coffees, cookies and snacks, and convenient access to shops and restaurants. Highly recommend it!

The staff have good customer service and friendly.

As a frequent traveler, this is one of the best and most comfortable hotels I have ever stayed in. It offers beautiful views, spotless rooms, highly professional staff, an excellent bar with delicious coffees, cookies and snacks, and convenient access to shops and restaurants. Highly recommend it!

Beginning the review with the area that needs the hotel’s most urgent attention: customer service. For a property of this scale and international profile, the service was surprisingly inconsistent. Many staff members appeared disengaged, often offering no greeting, no acknowledgment, and no willingness to assist. This wasn’t about their English; it was the absence of even a polite smile, a simple “hello,” or an attempt to clarify a question. I’m familiar with the more reserved service style common in parts of Eastern Europe and the Caucasus, where hospitality tends to be understated compared to Western Europe or the U.S. A calm, neutral approach is perfectly fine but what we experienced fell noticeably below that standard.For example, during the 6-8 pm lounge service, we were the only guests present, yet received no interaction at all from the attendant. No greeting, no check‑in, no acknowledgment, just silent placement of items when requested. At other times, staff walked by without eye contact or a nod. Even at check‑in, receptionists remained on their phones and continued their conversation with each other as we approached.

Great friendly staff

Nit bad for a three star hotel

Great hotel with nice location, amazing staff and terrace. Loved the views and attention to decor