Lake Windermere Area All inclusive Vacations

- hotel asked for hanging the refreshment tag for the room cleaning. There was no such tag, only “ do not disturb” tag inside the room. No cleaning for my two-night stay. I asked for the room cleaning in the front desk. The cleaning staff changed the used towels. the room was still messy. - the electric sockets in the counter area was out of work until I report this case to front desk. - the phone connected to the front desk and service doesn’t work, the phone was on, but cannot dial to the front desk and other hotel departments. I asked front desk for fixing the problem, but the phone still could not be used for my stay. I need to go down lobby and ask for service. *** I reported these three issues to the front desk in second day, It was super disappointed. Hotel came to room to fix the problem, when they left my room, they used door lock hanger to keep the door open until I come back and found that issue.importantly, In my room was close to the elevator. Another payment issue, I booked the hotel and set the payment when I arrive and stay at hotel. However, equivalence value for one night was deducted for my credit card before I stay. And hotel said they have no record for this prior payment. However, the prior payment shown in my credit card that the merchant name is Sandman Signature Calgary. On the top of prior payment for one night, the hotel charged me two nights for my stay when I checked.

Wonderful place- my new favorite for Calgary airport. Large room with a lot of unique useful details, made to order breakfast, good coffee- not what you normally expect. Highly recommend!