South Bay All inclusive Vacations

The communication from the hotel was very poor. I requested connecting rooms several days in advance and was told upon arrival that this was not possible. I also specifically requested two rooms of the same room type, but that request was not fulfilled either. There was also a lack of clear communication regarding the deposit collected at check-in. We were told the deposit was for potential damages, but when I called 4–5 days later, I was informed that it had been applied to the destination fee. This was frustrating and confusing, as the purpose of the deposit was not accurately explained at check-in. The parking ramp was also inconvenient and poorly designed for guests with luggage. If you park on the second level, you must either carry your luggage down the stairs or navigate the ramp, which is not practical. Additionally, the sliding doors appeared outdated and had a janky, poorly functioning latch, which further detracted from the experience. Overall, the lack of communication, failure to accommodate room requests, confusion regarding the deposit, and inconvenient parking made for a disappointing stay. Better communication, transparency, and attention to guest needs would go a long way toward improving the experience.

Great stay! All of the staff was so nice and helpful and the check in process was one of the easiest I’ve ever had. The only thing we were sad about was that they were undergoing renovations, so we weren’t able to enjoy the atrium, but that’s understandable. Can’t wait to stay again after the renovations are done because I’m sure it will be super nice.

Very beautiful, My favorite hotel

Good trip. Be they helped me find my sunglasses