Mahwah - Nanuet All inclusive Vacations

Very nice property well designed property with a lot of amenities definitely would recommend it in a very central location 2 queen beds 2 bath and a kitchen were all amenities we appreciated

Good location, friendly staff

We had an unfortunate start to the stay. The staff told me to go in and they will bring the luggage in. They forgot a laptop bag in the car. The whole holiday was wasted chasing that laptop.

Beautiful facility, very expensive for what you get, felt nickeled and dimed for fees eg parking, late checkout, early checkout. Staff appeared inexperienced and lacking in basic customer service skills.

Room was clean and properly stocked with everything we needed. Stafff was wonderful from the doormen to counter to bar , we had a great experience. The hotel is closed to the museums and also close to public transportation which was a big plus for us. We traveled with our dog and had a lot of fun walking her to the park which was only two blocks away. 100% recommended!!!! Great restaurants in the area too

Stayed here last year and it was exceptional. This time service just missed the mark. Tried calling front desk multiple times with little to no help. One time the call got disconnected and they didn’t even bother calling back. Front desk staff that checked us in was a little sassy and commentary not appreciated. Staff (from my experience last year) was kind courteous and very friendly. May explore other options next year.

We had an unfortunate start to the stay. The staff told me to go in and they will bring the luggage in. They forgot a laptop bag in the car. The whole holiday was wasted chasing that laptop.

My only issue with the stay is that they wouldn't accept my Hilton Honors number. Apparently when you book with Expedia, you don't get the Hilton points. The airlines and car rental companies don't work that way and neither should the hotels.

Over busy the hotel.

Really liked the comfort of the rooms and cleanliness of the hotel. Rooms were a good size for 3 people. Breakfast was also very good but could get quite busy. Only negative was that being on a lower floor lifts were often full at peak times so had to wait a while to get one. Partly because one lift dedicated to breakfast access. Location of hotel was excellent. We would definitely stay there again.

My first problems seemed to belong more to Expedia than to the hotel. I was booked & charged for 2 persons in the room (my name had been entered twice) & they could not correct it. Secondly I was charged, acc to Expedia two different prices for my 2 nights there— again, Expedia would not assist despite my 3 calls to them. Riu plaza room was small but lovely. It had all needed amenities & was mostly satisfactory. My only difficulties were with a frequent sandpaper rubbing kind of noise at all hours, which I suspect was because my room was next to the Pumping Room. Lastly I found that no matter how careful I was, water leaked after both showers, into the foyer of the room, which I used towels to clean up. In a less expensive room, I would not have considered this a problem but for prices at Riu, I was surprised. Other than those issues, the room was very good.

Room was clean and properly stocked with everything we needed. Stafff was wonderful from the doormen to counter to bar , we had a great experience. The hotel is closed to the museums and also close to public transportation which was a big plus for us. We traveled with our dog and had a lot of fun walking her to the park which was only two blocks away. 100% recommended!!!! Great restaurants in the area too

Beautiful facility, very expensive for what you get, felt nickeled and dimed for fees eg parking, late checkout, early checkout. Staff appeared inexperienced and lacking in basic customer service skills.

It was a little off the beaten path which wasn’t too terrible. But there is a large construction site next door that was a little loud. Also the walls are kind of thin. They are in the middle of a renovation though so I had to give them grace. The staff was friendly and the room was clean, if a little small. Very close to a subway station too which was nice. Overall not too bad.