Mahwah - Nanuet All inclusive Vacations

The bellmen are wonderful. There is a terrible man at the reservation desk. He was very condescending as we requested a 2pm check out during the Winter Storm. We were told the night before there shouldn’t be a problem and when we asked in person the man talked to us like scum and said it would be 150$. We packed up during the storm and left in a taxi as soon as possible for a different hotel. On a high note, housekeeping was amazing and incredibly kind.

I have stayed here many times. It says a lot that I recognize the staff. They are kind, considerate, the concierge is fantastic, and they remember your name. The rooms are not NY rooms. They are huge with so much closet space. Absolutely fantastic gem in NYC!

Spa experience was amazing!

We had a great stay, and it was an excellent location! The restaurant was also fabulous!

This was by far the best hotel experience I've ever had. The room was absolutely amazing; spacious, beautifully designed, spotlessly clean, and incredibly comfortable. The staff went above and beyond; they were genuinely friendly, attentive, and super helpful with every request, making the whole stay feel welcoming and personalized. Room service was excellent too. The only drawback was the inconsistent bar hours. It seemed the bar didn't typically open until the evening, which unfortunately coincided with when most of my events and plans were scheduled, so we weren't able to take full advantage of it or use our included credits. A bit more daytime or flexible access would have made it perfect. Overall, though, the positives far outweighed that one issue. Highly recommend this place and can't wait to return!

Amazing customer service! My go to place in new york

I have stayed here many times. It says a lot that I recognize the staff. They are kind, considerate, the concierge is fantastic, and they remember your name. The rooms are not NY rooms. They are huge with so much closet space. Absolutely fantastic gem in NYC!

Spa experience was amazing!

Staff at front desk was friendly. Offered snacks upon check-in, that was a really nice touch as we arrived late at night. Room was small, but well arranged, clean and nicely updated. Bed was comfortable. We heard the subway and normal city noises, but tolerable and still slept well. Convenient location to restaurants. Lobby was also nicely updated.

Very clean and great staff! They were very accommodating!

Elevator was limited to one. Door didn’t shut all the way in the room.

Staff was amazingly respectful, room service was superb( i didn't have to request room service/after along outing my family and I went back to the hotel and surprisingly our room was clean to the tea and beds were made again etc.) There's a restaurant as well within hotel, food is affordable,drinks and ambiance is great and close to public transportation to explore the city. I'd definitely recommend this hotel for those of you visiting NYC. I'd definitely book here again.

Clean rooms and space in room.

The bellmen are wonderful. There is a terrible man at the reservation desk. He was very condescending as we requested a 2pm check out during the Winter Storm. We were told the night before there shouldn’t be a problem and when we asked in person the man talked to us like scum and said it would be 150$. We packed up during the storm and left in a taxi as soon as possible for a different hotel. On a high note, housekeeping was amazing and incredibly kind.