Captree Island All inclusive Vacations

Great location. Comfy beds.

Very clean room, amazing staff! They were extremely polite and quick to check in! The cleaning staff was great and friendly and everyone there seemed to enjoy their jobs which makes for a great environment! Will definitely stay again, the only downside is parking which is out of their control. I highly recommend staying and getting a room with a view!

The staff was exceptional. The hotel was perfect.

the front desk was very rude

Convenience to near restaurants and shops, room is clean and staff is friendly. Will stay again

Very quiet hotel in the heart of manhattan. Lovely rooms that were quite large by NYC standards. Bed was comfortable. Room well appointed. Could use more thoughtful lighting in areas where you unpack luggage, and lobby bar closure a little disappointing. However the breakfast was absolutely excellent and the evening appetizer and cocktail time a very nice addition to the stay. Definitely a hidden gem! Would for sure stay again.

the front desk was very rude

Beautiful hotel, perfectly located for our weekend stay. Westlight is an incredible rooftop bar. The only complaint is that we could hear ambient music throughout the night from the outdoor speakers and even on the 12th floor we could always hear it. But it didn’t really detract from our stay and we would still return.

The lobby was very nice and full of character, though you can tell the building is older. The windows were a bit drafty and didn’t provide much soundproofing. The bed itself was comfortable, but the pillows were extremely flat. Noise was an issue — you could clearly hear doors slamming from neighboring rooms. That said, for a short stay it was fine, and the location was excellent, with easy access to Times Square and Grand Central Station.

Very clean room, amazing staff! They were extremely polite and quick to check in! The cleaning staff was great and friendly and everyone there seemed to enjoy their jobs which makes for a great environment! Will definitely stay again, the only downside is parking which is out of their control. I highly recommend staying and getting a room with a view!

Great location. Very helpful staff at reception desk and overall.

Problems may occur when you booked a hotel without a front desk: 1) basically no in-time reply; 2) when you call the online agent, it will take them quite long to get back to you and sometimes he doesn’t even solve your problem. We arrived before check-in time but we couldn’t use the lockers to store our luggage, while the online agent kept asking us to continue trying and didn’t offer any help😅😅 wasted us almost one hour…. Overall the room is clean, with many kitchen stuff. Remember to bring your own slippers, toothbrush and paste because they didn’t provide. Transportation is very convenient, closed to E/G/F and 7 metro lines. But it also means you can hear sound of line 7 in your room. Think twice if you are a light sleeper. Safe neighborhood.

Our room was comfy and clean, staff was great.

Very clean room, amazing staff! They were extremely polite and quick to check in! The cleaning staff was great and friendly and everyone there seemed to enjoy their jobs which makes for a great environment! Will definitely stay again, the only downside is parking which is out of their control. I highly recommend staying and getting a room with a view!