Captree Island All inclusive Vacations

The staff were friendly, but there were a number of issues with the room - one being that the aircon/heating didn’t really work. I booked a corner room with two views and it apparently is a common problem. Eventually we were given a heater. The hotel is really well placed for Central Park (5 min walk) and Time square 10/15 min walk. It’s near several underground stations. The customer facing staff were lovely and helpful - rooms could do with a bit updating but we were very comfortable (ask for a kettle and you’ll get one)

Amazing shower, wonderful breakfast options, clean, friendly staff

Great location, Great room, Great restaurant and bar area!! Oh and great price!! :)

the front desk was very rude

Convenience to near restaurants and shops, room is clean and staff is friendly. Will stay again

Great property.l, location and service.

the front desk was very rude

Everything was perfect!

I can’t recommend this hotel enough! Great location, courteous/helpful staff. Everything in the hotel was clean and in great condition. The breakfast was excellent too! We will definitely be returning.

the front desk was very rude

Enjoyed the property

Great location. Staff was very helpful. Wi-fi worked fine. Noise in the hallways all night of listening to others opening and shutting their doors was the only downfall. Definitely need white noise all night to help block the doors and people talking in the halls. Overall a lovely place to stay

Amazing shower, wonderful breakfast options, clean, friendly staff

Problems may occur when you booked a hotel without a front desk: 1) basically no in-time reply; 2) when you call the online agent, it will take them quite long to get back to you and sometimes he doesn’t even solve your problem. We arrived before check-in time but we couldn’t use the lockers to store our luggage, while the online agent kept asking us to continue trying and didn’t offer any help😅😅 wasted us almost one hour…. Overall the room is clean, with many kitchen stuff. Remember to bring your own slippers, toothbrush and paste because they didn’t provide. Transportation is very convenient, closed to E/G/F and 7 metro lines. But it also means you can hear sound of line 7 in your room. Think twice if you are a light sleeper. Safe neighborhood.