Westhoek All inclusive Vacations

The room and communal areas were as pictured and all very clean. Beds were comfortable and we slept well. However, during our stay we were without hot water for a number of hours with no communication from the hotel on the issue, which was very frustrating. We also experienced some other problems, but they were dealt with quickly and professionally. Most of the staff we encountered were polite and friendly but there was some confusion re check in (we had to check in twice) which could have been handled better.

The hotel and staff were truly outstanding

For a Marriot the location is excellent and the staff amazing but there are some improvements to be made.The hotel is in an excellent location, everything is walking distance within central Brussels! Our view especially overlooking the Bourse was wonderful. The room is nice but quite cosy when a rollaway bed is added for our child. Shower strength is very good although the plugs are slow draining in the shower and wash basin. Breakfast buffet is fine - I would say being lactose intolerant that it could be improved with full allergen labelling of all food which is lacking and there is no vegan butter which is disappointing. The reason for dropping the two stars besides the allergen food labelling is the bedding. The first night we went to bed late and to our dismay the topper on the bed felt like sleeping on horse hair - scratchy and fibrous and horrible to sleep on. Incredibly we were told this is standard bedding for the Marriott - its horrifically uncomfortable and then when I peeled back the sheet, found it was stained which was nasty. We were told there was no alternative hypoallergenic topper available as they were all booked out however the next evening we came back to the hotel and found the topper was changed to hypoallergenic feather one and it was like sleeping on a completely different bed. An apology card and some hors d’oeuvres were in the room too which was appreciated.

Room at the back of the hotel was clean, nice and cozy. Good double bed. Airconditioning and/or fans outside were very very noisy. We had to keep the window shut because of that. If the noise was not so loud we would have rated the room with a 4.

The hotel and staff were truly outstanding

The staff was wonderful. The rooms are well-appointed with excellent sheets, pillows, and towels.

On arrival I was upgraded which was amazing. All the hotel staff were pleasant, friendly and interactive with you. The room was lovely, huge bathroom with a bath and a shower. The breakfast was more than adequate and included, bacon, sausage, scrambled eggs, mushrooms, sliced fried potatoes, sauces. Fresh fruit juices, yogurt with numerous toppings. Bread selection, smoked salmon, ham, turkey, cheeses, spread cheese, fresh cottage cheese, salad selections, olives etc, fresh fruit, and an amazing coffee machine, oh and pastries. Plus the biggest selection of jams, marmalade, honey, nut spreads etc. Had a very enjoyable stay. We were central in the city and a fair walk to the Grand Place but I would recommend this hotel. Very close to bus links, tram links and the Metro.

Close to transit, the Square, shopping, and restaurants. Room was great.

The staff are very helpful and service was good

Comfortable clean room and great location!

Room was spotless, and bigger than expected. Everything was great, even breakfast.

Clean but a little tired