Northwest Chicago Adventure Vacations

Extremely disappointed with the lack of accountability and poor communication from this hotel's staff regarding a missing item. I checked out early on July 19 at 8:00 PM and realized within an hour that I had left a personal item in my room. Because my official checkout date wasn't until July 20, I immediately called the front desk to ensure the room was secured before housekeeping ever entered. Instead of assisting, the front desk dismissed the issue and told me to call housekeeping the next morning at 8:00 AM.Following their exact instructions, I called the housekeeping department multiple times the next morning. Every call went straight to voicemail. The automated message directed me to file a report on a specific website, which I did immediately on July 20 at 12:00 PM.Over the next few days, I made numerous attempts to follow up with housekeeping and even spoke with a manager to relay my urgent concerns. My messages were completely ignored. Ultimately, I had to physically return to the hotel at a major personal inconvenience just to get an answer. I was dismissively told that nothing matching the description was found.The staff completely pushed this issue aside, offered zero resolution, and showed a total lack of urgency despite being notified immediately. Travelers beware: if you leave something behind here, do not expect management to help you recover it.

Saw water leaking out of a light fixture in the hallway.

Extremely disappointed with the lack of accountability and poor communication from this hotel's staff regarding a missing item. I checked out early on July 19 at 8:00 PM and realized within an hour that I had left a personal item in my room. Because my official checkout date wasn't until July 20, I immediately called the front desk to ensure the room was secured before housekeeping ever entered. Instead of assisting, the front desk dismissed the issue and told me to call housekeeping the next morning at 8:00 AM.Following their exact instructions, I called the housekeeping department multiple times the next morning. Every call went straight to voicemail. The automated message directed me to file a report on a specific website, which I did immediately on July 20 at 12:00 PM.Over the next few days, I made numerous attempts to follow up with housekeeping and even spoke with a manager to relay my urgent concerns. My messages were completely ignored. Ultimately, I had to physically return to the hotel at a major personal inconvenience just to get an answer. I was dismissively told that nothing matching the description was found.The staff completely pushed this issue aside, offered zero resolution, and showed a total lack of urgency despite being notified immediately. Travelers beware: if you leave something behind here, do not expect management to help you recover it.

It’s an okay hotel, you get what you pay for. The door stop was removed from my door, which is odd.