Beach Cities Orange County Adventure Vacations

We had an amazing time at this hotel. We definitely will be coming back. I’d give the staff 5 stars because the front desk staff was on point and so friendly. Daniel the bartender in the hotel bar is super awesome. The valet team were great. The only reason I gave the staff 4 stars was because the two bartenders in the ski lodge bar were beyond rude. Completely ignored me several times. It was so noticeable that a man behind me saw it and he and his friends decided to leave and take their money to another bar and so did I. Total shame cause the concept is cool. Other than that we had an amazing time and there were so many amenities. We were super impressed!!

Nicole was fabulous, felt like a 5 star experience

The check-in process ruined my impression of the hotel. I had booked a room for four people, but I was given a room with only a single bed. It was Thanksgiving, and they informed me that there were no other rooms available. When I asked how four people could sleep in one bed, they replied that the room could accommodate four people, but it wasn’t guaranteed that four people could sleep in it. I was extremely frustrated. They tried to convince me to pay for a suite upgrade that included an extra bed. When I asked why I can't get a room for four people, they answered that it was a mistake in the booking system. The situation was only resolved when I escalated it to a manager. The manager provided me with the room I had booked, which had a king bed and a sofa bed. This hotel is positioned as luxury, so I didn’t expect to encounter such problems during my stay. I was also surprised that I was pressured to purchase an upgrade instead of being given the room I had booked.

Just the whole staff Very helpful and made everything just easier

Awesome time. Clay at the front desk was great! Our room had the best view!

Nicole was fabulous, felt like a 5 star experience

yes, and SUPER NICE front desk.

Awesome time. Clay at the front desk was great! Our room had the best view!

The check-in process ruined my impression of the hotel. I had booked a room for four people, but I was given a room with only a single bed. It was Thanksgiving, and they informed me that there were no other rooms available. When I asked how four people could sleep in one bed, they replied that the room could accommodate four people, but it wasn’t guaranteed that four people could sleep in it. I was extremely frustrated. They tried to convince me to pay for a suite upgrade that included an extra bed. When I asked why I can't get a room for four people, they answered that it was a mistake in the booking system. The situation was only resolved when I escalated it to a manager. The manager provided me with the room I had booked, which had a king bed and a sofa bed. This hotel is positioned as luxury, so I didn’t expect to encounter such problems during my stay. I was also surprised that I was pressured to purchase an upgrade instead of being given the room I had booked.