Saint Helen's Island Adventure Vacations

Beautiful room and location

Nice hotel

Nice historic building with a good location. Our grand city view room was spacious and had a great view, but with kind of an odd layout. The separate living room area was very narrow - but it worked. The service left something to be desired. The staff was kind of indifferent and not very accommodating. We requested hypo-allergenic (nonfeather) pillows at check in and the clerk said he would see what he could do but wasn't sure they had any available. A bellman came to the room and said he couldn't locate any with kind of a "sucks for you" attitude, I then complained again to the front desk and told them we didn't appreciate the attitude and were likely to change hotels the next day, and miraculously they located a couple of hypo-allergenic pillows for us about 20 minutes later. Also, the maid service was not what you would expect in a luxury hotel - they kind of did the minimum (made beds, emptied wastebaskets, changed out glassware), but didn't rehang robes or tidy up like some other hotels we have stayed at.

The hotel is in a great location, on a very old and charming side street in the Old City. The staff were friendly and helpful. We ate one meal at the bar — good food and fun time, although the prices are high. The room was just large enough for 2 people for 3 days — no extra room. You have to request restocking of the room amenities - daily service is not automatic. Main drawbacks: (1) continental breakfast was meager and not particularly appetizing: 2 small juice bottles (one orange, one apple), a small bite of Brie cheese or portion of peanut butter) and a scone, muffin or croissant — but guests are not given a choices; it is delivered to your door in a basket. (2) no ceramic coffee or tea cups, just paper. And the few initials ones there were not replenished.

Nice historic building with a good location. Our grand city view room was spacious and had a great view, but with kind of an odd layout. The separate living room area was very narrow - but it worked. The service left something to be desired. The staff was kind of indifferent and not very accommodating. We requested hypo-allergenic (nonfeather) pillows at check in and the clerk said he would see what he could do but wasn't sure they had any available. A bellman came to the room and said he couldn't locate any with kind of a "sucks for you" attitude, I then complained again to the front desk and told them we didn't appreciate the attitude and were likely to change hotels the next day, and miraculously they located a couple of hypo-allergenic pillows for us about 20 minutes later. Also, the maid service was not what you would expect in a luxury hotel - they kind of did the minimum (made beds, emptied wastebaskets, changed out glassware), but didn't rehang robes or tidy up like some other hotels we have stayed at.