Ontario Adventure Vacations

Staff was nice, hotel is next to everything and room was spacious and clean!

It was a great experience

Great stay at the Sheraton Centre. Highly recommend.

The hotel and the room were average.

The room was in great condition. The housekeeping staff on the morning and afternoon of friday 05 dec on the 10th floor was awesome. The reasons I'm giving 3 stars are as follows:- 1) parking - charging me $39 + tax perday over and above the $190 per day room rate! Neither The expedia site not the hotel site mention parking cist is extra. Why could the parking cost not be displayed clearly? There are 3 hotels in a 2km radius that offer onsite free parking..i could have chosen 1 of those!! Also, why is there not a preferred parkin rate for hotel guest?? 2) breakfast - i upgraded my standard room to an executive suite, because the list of upgrade features included breakfast. It was disheartening to find out after check-in that there's an extra $33+tax for breakfast!! And let me not get started on the attitude of the 2 counter staff at the market garden restaurant. And the prices of the a la carte selections!! ATROCIOUS!!! 3) broken vending machines on 10th, 11th and 15th floor. I had to go down to the restaurant to buy 2 bottles of water at $6 each just so i could brew my coffee in my room!! As someone who has spent quite a number of years in the hospitality industry, i have to say that It was disappointing to see Chelsea Hotel drop the ball at things that can easily be looked after!

Room was very nice and staff very helpful and courteous

Love the kitchen, the hotel location, staff

Staff was nice, hotel is next to everything and room was spacious and clean!