2/10 (非常に不満)
Dionis
家族旅行
2026 年 2 月 11 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I would not recommend this company or this apartment (The Penthouse) to anyone looking for a warm, comfortable stay after a day on the mountain. On arrival, the apartment was cold. The radiators were on but barely warm, and the overall temperature was uncomfortable. That evening, we contacted the host to explain that we were travelling with our 2-year-old child and that the apartment was too cold. We received no response. The next day, someone came to “check” the heating but said they were not an engineer and could not fix it. We endured another cold night, and the following morning there was no hot water before skiing, delaying our start. The heating never improved during our stay. We requested a portable heater to keep our young son warm, but this was not provided. After returning home, I submitted a complaint. Several days later, we were offered a small refund under 4% of the amount paid. We explained this was not satisfactory given the uncomfortable conditions and our child being cold, but the company refused further compensation. They later claimed that some radiators were working and that the apartment temperature did not drop below 19°C. We do not believe this is accurate, as none of the radiators felt warm, and the alleged thermometer reading was only mentioned after our stay, leaving us no way to verify it. Overall, this was a very disappointing experience. I would not recommend this apartment or company to anyone expecting a warm and comfortable base
Dionis
2025 年 12 月に 3 泊滞在