Dear Junko,Thank you for staying at Hotel Laguna and for sharing your experience with us.We are delighted to read your feedback. We will be looking forward to welcoming you back at our hotel.Sincerily,your team at the Hotel Laguna Zagreb

Dear Taimu, thank you for your review of our stay at our hotel. We apologize for not being able to provide you a service that would make your stay perfect. We are serious about all your suggestions and we will make maximum efforts to improve the quality of our services even more. I have commented your comments with relevant department heads to improve our service in the future. Thank you for your feedback and hope that you will continue to be our guest. Sincerely, Željko Mandarić, Head of Sales and Marketing Hotel Laguna Zagreb

Dear Tsuji, thank you very much for choosing the Laguna hotel Zagreb as your home far away from home. It is a great honor for us to see that we could make you that satisfied. We hope to see you again. Kind regards . Mr. Zeljko Mandaric, head of sales and marketing

Dear Yuki, thank you very much for choosing the Laguna hotel Zagreb as your home far away from home. It is a great honor for us to see that we could make you that satisfied. We hope to see you again. Kind regards . Mr. Zeljko Mandaric, head of sales and marketing

Dear Guest, thank you kindly for your review of the Laguna Hotel. I am delighted to see that you enjoyed your stay with us, and we hope you will return to visit us again soon. Sincerely, Mr. Zeljko Mandaric, head of sales and marketing

Dear Guest, thank you! Your answer helps us to improve our services. Kind regards . Your team at the Laguna hotel Zagreb.

Dear Guest, thank you kindly for your review of the Laguna Hotel. I am delighted to see that you enjoyed your stay with us, and we hope you will return to visit us again soon. Sincerely, Mr. Zeljko Mandaric, head of sales and marketing

Dear Guest, Thank you for sharing your feedback about your recent experience at the Laguna hotel with your rating.We really appreciate you taking the time to share this with us. I am glad to read that you have overall had a positive experience. We look forward to welcome you back to our hotel soon! Sincerely, Mr. Zeljko Mandaric, head of sales and marketing

Dear Kimikimi, thank you for sharing your feedback about your recent experience at the Laguna hotel.I am glad to read that you have overall had a positive experience. We look forward to welcome you back to our hotel soon! Sincerely, Mr. Zeljko Mandaric, head of sales and marketing

Dear Guest, I regret for the delayed response . I am glad to read that you have overall had a positive experience and thank you for sharing your comments. I have discussed your comments with the relevant department heads to improve this for the future. We take particular pride in ensuring that even the smallest details are taken care of. Thank you so much for your feedback, and we look forward to hosting you again. Sincerely, Mr. Zeljko Mandaric, head of sales and marketing

Dear CB, I regret for the delayed response . I am glad to read that you have overall had a positive experience and thank you for sharing your comments. I have discussed your comments with the relevant department heads to improve this for the future. We take particular pride in ensuring that even the smallest details are taken care of, which we unfortunately did not achieve during your stay. We do apologize that we haven't provided you with a service that would make your stay a perfect one. Sincerely, Mr. Zeljko Mandaric, head of sales and marketing

Dear Yasu, Thank you kindly for your review of the Laguna Hotel. I am delighted to see that you enjoyed your stay with us, and we hope you will return to visit us again soon. Sincerely, Mr. Zeljko Mandaric, head of sales and marketing

Dear Sabahudin,Thank you for highlighting the convenient transportation aspect of our hotel. We take pride in providing easy access to various modes of transportation, ensuring that our guests can explore the city effortlessly.Whether you're heading to business meetings, tourist attractions, or local hotspots, our strategic location makes it a breeze to get around. We appreciate your positive feedback and hope to welcome you back soon.Warm regards,Hotel Laguna Zagreb

Dear Eleonore,Thank you for sharing your feedback. We apologize for any inconvenience caused by the heating issue. Our maintenance team will promptly investigate and address this matter to ensure a better experience for our guests.We appreciate your patience and hope to welcome you back in the future.Warm regards,Hotel Laguna Zagreb

Dear Sudipta, Thank you for staying at Hotel Laguna and taking the time to share your experience with us. We are delighted to read your feedback. The team will be thrilled to hear these kind words. It's truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back at our hotel. Sincerely, your team at the Hotel Laguna Zagreb.

Dear Akmal,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconveniences you encountered during your visit. Your comments are invaluable as we continuously strive to enhance our guests' experience.We regret that the mattresses did not meet your expectations. Your description of the metal springs is concerning, and we will promptly address this issue.We appreciate your honesty and hope you'll consider giving us another chance in the future.Warm regards,Hotel Management Laguna Zagreb

Dear Adilson Jose,Thank you for taking the time to share your experience with us. We appreciate your candid feedback, as it helps us improve our services.We apologize that your stay did not meet your expectations. While we aim to provide a comfortable and pleasant experience for all our guests, it appears that we fell short in several areas during your visit.Kind regards, Hotel Laguna Zagreb

Dear Guest,We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is invaluable as we continuously strive to improve our services. Allow us to address your concerns:We regret that the bed height did not meet your expectations. Our team will review this aspect to ensure greater comfort for our guests in the future.Also, for any rudeness you encountered during check-in. Hospitality is our priority, and we will address this with our reception team.  We're sorry that the breakfast did not meet your standards. Our culinary team has already reevaluated the offerings and enhanced the dining experience.Thank you for sharing your insights. We hope you'll consider giving us another chance in the future. Please feel free to reach out to our management team directly if you have any further concerns.Warm regards,Hotel Laguna Zagreb