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After we arrived, we noticed that there was a conference group book the same time of our stay. This caused issues with finding places to eat dinner each night we were there. Our stay was for 7 days. The conference took over multiple restaurants, booking them completely. Leaving us with the same lunch/dinner options quite a few times. The buffet was only open for breakfast and lunch. Pool areas were closed for private parties. The sports bar was so loud with them in it, you couldn't hear the party games the staff had set up for the guest. They choose the conference group over the rest of the customers. The line at the front desk for complaint about these issue was ongoing. options

This experience was mind blowing. Have visited multiple hotels but this one is one of its kind. Property, room, cleanliness, amenities were all top notch, but what really stood out was the staff and the food. Food is michelin star grade, without a question. Restaurants DAO, NOI, Bocados were out of this world… When talking abouts staff, i’m basically speechless. Intelligence paired with kindness, manner and they were all seeking to make every single of your moments unforgettable: special thanks to Marcia our concierge, Jose & Jesus the mixologists, and the best waiters EVER Manuel and Yamil on the rooftop, Fernando at NOI. Honestly, i could write this review for hours, was a lifetime exoerience for us to be there. Everything was way beyond our expectations. One thing to keep in mind though: beach is not the best, this is not your place if that is your point. But honestly, Isla mujeres is like 40min away from there, with Playa Norte which is one of the TOP beaches in Mexico. There is also a construction going on next to the hotel, they are bulding Lemuria their new property, but there were little to no discomcofrts about that. They even pay attention to crank up the music when there is noise.

Arrived early, could not receive room until 4:00 due to the fact that it was still being cleaned, after receiving room we found stained bed sheets, a dead bug on the bed, and must’ve been the previous guests hair in the shower, notified staff and they came up for an entire reclean as we stood there and waited, the next day we entered our room at 4:30 after leaving it at 10am to go to the pool and came back to it not being cleaned and stood there as cleaners came up, this resort is not to kids friendly as there is not much for the kids to do the only great thing about this resort is that the steak house and Chinese restaurant were great, personally would not go back, as we’ve been to many other resorts and have not had these issues