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The hotel boasts stunning surroundings, and the staff are exceptionally welcoming—they gave us lots of helpful tips for exploring the area.

I chose this hotel as advertised as "one mile from the city center" on the strength of its proximity to downtown. It turned out that it was some 10 miles away from the city. Upon inquiry the front desk staff just told us to "ask Expedia." So we called the customer service of the Hotels.com. After one-hour conversation, all the service rep could tell us was "we've been trying to contact the hotel but it doesn't take our call. Why don't you cancel the current reservation and book another one on our website?" We were too tired to do so after the long journey, so we checked in. But the inconvenient location of the hotel completely spoiled our travel plan. The customer service sent me a few emails, promising to get back to us within 48 hours, but it never did. The hotel was otherwise acceptable, but the terrible experience caused by the false advertisement simply cancel out everything else.

◾️館内は清潔感があり綺麗です。裏の運河側に夜市なので、食事の選択肢が豊富で非常に便利でした。 ◾️客室の清掃状態は概ね普通ですが、椅子の下にゴミ（空のペットボトル）が落ちていたのが残念でした。 ◾️ドアマンによる車の誘導がないため入り口が混雑しており、荷物もセルフサービス。館内ですれ違った際は挨拶がなく、全体的にホスピタリティ不足を感じました。