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The unit is spacious which is exactly what we needed, but we did not get the key on time as promised (there was a 30-minute delay), and the unit was not very clean and had other issues. We had to request the kitchen area to be re-cleaned, shower handle to be fixed, tissue papers to be provided…. One of the bathroom doors could not be locked and there are plenty of black moldy spots in the shower areas. This was the last stop on our two week long Vietnam and Cambodia trip, and it was the least clean unit, though the most expensive one we had booked. They also do not provide luggage storage on site as they told us it’s a service apartment not a hotel. On our second day stay, we requested clean towels. Did not hear back for a few hours. When we had to request again early evening for only two clean towels, we were told that we must make such request one day in advance. We were advised to wash the towels ourselves using the washing machine in the unit. Our family has been traveling around the world each year, and have never stayed in a place where a couple of clean towels could not be provided upon request. Despite the ample space and relatively good location, we’ll never book Zenity in the future.

Nhiệt tình

非常にひどい部屋でした！窓は閉まらない部屋は臭い、お湯は出ない駄々のマンションの部屋です。一度外に出ると中から人が出てこないと入れなくなります。気をつけて下さい。

スタッフはチャット上ですが親切でした 施設は足りないものがかなり多いです エクスペディアさんの表示とだいぶ違います 部屋は綺麗で過ごしやすかったです

スタッフは結構丁寧に対応していただいた。 また朝ごはんも結構豊富で美味しかった