10/10 (非常に良い)
Wes W.
2025 年 3 月 4 日
良かった点 : 清潔度
Outstanding Customer Service
We chose this cute small house on the lake as a central location for the many funeral service responsibilities I had this last weekend. So, dealing with a lot of grief and stress going into it. We discover about an hour after checking in that the A/C is not working.Adrian was amazing in going above and beyond in trying to fix the problem. Including calling a technician to come out on a Friday night. That must have been difficult and expensive. When they weren't able to fix the issue, Adrain was gracious in canceling the reservation so we could find another place to stay.Problems and issues are inevitable and unavoidable. It is how you respond to them that counts. Adrian excelled in dealing with this difficult situation in a very professional manner.Thank you.
Wes W.
2025 年 2 月に 3 泊滞在