Find hotels near Winnie Palmer Nature Reserve, Latrobe from ￥11,258

"The customer service on the phone & in person were absolutely excellent. The room was clean, the doors locked safely, and the bed was super comfortable. Clean as hell!! "

"Absolutely horrible experience. They cancelled our stay two hours prior to scheduled check in. The receptionist said there was a booming error, however when discussing with hotel manager he said it was a mechanical issue. They "

"Was a one night stay."

" Very clean room very friendly staff"

"Absolutely horrible experience. We booked our stay more than two weeks in advance, only to have our reservation cancelled just two hours before our scheduled check-in time. Initially, the receptionist claimed there was a booking error. Later, the manager changed the explanation to a “mechanical issue” with the room. The inconsistency strongly suggests the hotel simply overbooked. What was most disappointing was the complete lack of accountability. There was no offer of compensation, no assistance with relocation, and no genuine attempt to resolve the situation. The management was unprofessional, inexperienced, and unhelpful throughout the interaction. Based on this experience, I strongly recommend confirming directly with the hotel if you book through a third-party service, checking in frequently before arrival, and being cautious when dealing with management. Unfortunately, this property appears to have a pattern of overbooking and last-minute cancellations. I would not recommend staying here."

"Clean room nice staff"

"Clean, great staff."

"Staff is very welcoming. Rooms are clean and spacious. The whole place has a cozy feel. Having a delicious hot breakfast was incredible! "

"Room was clean, and spotless! The staff was Friendly, very accommodating and a pleasure to talk with! Will stay there in the future. My only hiccup, was the bed was to soft. (I have a bad back!) Not their fault."