There was no staff only a note on the door to call a number. The person on the phone said my room key was in the mailbox. I booked a 2 bedroom and the room was a 1 BR. I called again and they said a room is available on the 1st floor and is open so just go in. The room was used by the night clerk and had a door to the office. It was dirty and had dirty clothes in it. I called and said I was not staying and requested a refund. They said no refund. I left and stayed in another hotel. I disputed the charge with my credit card company.
David
2025 年 10 月に 2 泊滞在
4/10 (不満)
Catherine
カップルで旅行
2025 年 10 月 3 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrived at the RussMar Hotel shortly after 5pm. Apparently that was "late", so the staff left a voicemail and our entry key in the outside mailbox. I had to call to get a wifi password; they had to text it to me because I could not understand the verbal response. On the plus side, the bed and bath were clean, but the floor was sandy and greasy. Checkout the next morning: No one in the office at 8:00am. I called the number posted on the door to find out no staff would be on site until 9:00. We left the key in the mailbox, hoping for the best, and assumed that the staff had charged our credit card for the night's stay. Yes, late September is off season, but either open a properly staffed and clean hotel, or shut it down for the winter.
Catherine
2025 年 9 月に 1 泊滞在
6/10 (普通)
Gregory、Lewes
2025 年 9 月 12 日
気になった点 : スタッフとサービス、設備とサービス
I arrived at 8:15 PM to find a sign in the door to call the phone number. The person on the phone directed me to reach into a mailbox and pull out a room number key of which there were several and I said I could not find the number sheet Dictated to me. She told me to grab a different number of which there were multiple keys for that room I inquired is it safe to have an extra set of keys outside and was told yes nobody will come in. Face-to-face interaction is necessary.
Gregory
2025 年 9 月に 1 泊滞在
10/10 (非常に良い)
Daniel
2025 年 9 月 1 日
Daniel
2025 年 8 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2025 年 8 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good, clean hotel
It is a good, clean hotel, close to the beaches and boardwalk. The staff was courteous and friendly. Next time we're in Wildwood, we'll stay here again.
宿泊されたお客様
2025 年 8 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
出張
2025 年 8 月 15 日
気になった点 : 清潔度、施設のコンディションと設備
Room had dog hair everywhere and stains on most linens and sheets. Definitely not an ideal place to stay although there aren’t many better options in the area.
宿泊されたお客様
2025 年 8 月に 3 泊滞在
6/10 (普通)
Darlene
家族旅行
2025 年 8 月 7 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I like the convenience to the beach. Had a hard time locating seafood in a sit down resturant. The space is small and cramped. No amenities.
Darlene
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Mario、Hawthorne
2025 年 7 月 27 日
Mario
2025 年 7 月に 1 泊滞在
6/10 (普通)
kimberly
家族旅行
2025 年 6 月 29 日
良かった点 : 清潔度、スタッフとサービス
There were some minor issues with the internet and the room was very small. The staff was responsive by phone and text but was never in the office. And really tried to help and eventually the problem was fixed