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Royal Regency Hotelの概要

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  • ルーム ダブルベッド 2 台 禁煙

    ルーム ダブルベッド 2 台 禁煙の写真

    4.1/5 guest room rating

    Room amenities

    • 23 ㎡
    • 定員 4 名
    • ダブルベッド 2 台
    More details

  • ルーム クイーンベッド 1 台 バリアフリー 禁煙

    ルーム クイーンベッド 1 台 バリアフリー 禁煙の写真

    Room amenities

    • 21 ㎡
    • 定員 2 名
    • クイーンベッド 1 台
    More details

  • ルーム クイーンベッド 1 台 禁煙

    ルーム クイーンベッド 1 台 禁煙の写真

    Room amenities

    • 21 ㎡
    • 定員 2 名
    • クイーンベッド 1 台
    More details

  • ルーム キングベッド 1 台 禁煙

    ルーム キングベッド 1 台 禁煙の写真

    4.3/5 guest room rating

    Room amenities

    • 23 ㎡
    • 定員 2 名
    • キングベッド 1 台
    More details
4.0
Very Good
Rating 5 - Excellent. 412 out of 974 reviews
5 - Excellent 42%
Rating 4 - Good. 322 out of 974 reviews
4 - Good 33%
Rating 3 - Okay. 120 out of 974 reviews
3 - Okay 12%
Rating 2 - Poor. 63 out of 974 reviews
2 - Poor 6%
Rating 1 - Terrible. 57 out of 974 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities
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4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for one night and it was okay very quiet and chill.
Stayed 1 night in Feb 2021

1/5 Terrible

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Very very thin walls. You can hear everything! My wife and I had a very long night because a couple in the room next to us argued all night long and we heard every single thing.
Stayed 1 night in Feb 2021

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at The Royal Regency Hotel. Customer service was incredible and friendly
Stayed 1 night in Feb 2021

2/5 Poor

Traveled with group, Traveled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities
The decor was nice and good the hotel is in a good location.
Stayed 1 night in Feb 2021

1/5 Terrible

Traveled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
The visual aspect of this hotel is nice-that is the only positive about this venue! I checked in at 8pm Saturday night (2/20/21) and once I put my bags down, I went to wash my hands. The water was ice cold. At the time I didn’t think anything of it. However, after going to get dinner and returning to my room-there was still no hot water in my room. I called the front desk, who informed me that “they are aware of the issue”. The hotel had no hot water or heat from 8pm! The only reason the room was not an icebox was because the room heaters are electrical! The next 3 HOURS included 3 calls to the front desk, 3 visits to the front desk and 2 visits from an incompetent, insensitive male tall employee who stated, “I have to deal with this because the hotel is sold out for the night”. Not to mention the bathroom was leaking from the ceiling from the bathroom that was upstairs. There was also no manager working-on a Saturday night! The manger that came in the morning (was much more professional and empathetic) but was unable to do anything to compensate me for my horrible stay. She did however inform me that the manager I need to speak with does not come in until TUESDAY! This was by far the worst experience I have EVER experienced at an hotel......EVER!!! It’s pathetic and appears to ONLY care about making a profit and NOTHING about hospitality and basic customer service-like hot water!
Stayed 1 night in Feb 2021

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