Find hotels near Whale Shark & Oceanic Research Center, Isla de Utila from ￥16,431

"Staff is committed to providing guests with great customer service and a friendly atmosphere. Some of the staff even felt like family as we would see them everyday during our stay. Thai resort is located in a beautiful part of west bay with white sandy beaches and clear water. We felt safe and relaxed the entire stay."

"From the check in to check out everything was great. The staff are frendely and welcoming!!! The place is surrounded of palms trees and right on the beach. "

"This resort is on a beautiful beach. The shuttle service from the airport was chaotic. Check in was ok. The attendant checking us in was checking in another couple at the same time. Thorough explanation about the resort. Frank was very friendly and carried our bags to an upper level villa. Our room was spacious with a comfortable bed. Plenty of towels. We had a balcony with a beautiful view. Ceiling fan on balcony would have been perfect. Food was good with variety. Temperature of food was not always good. Great barista in buffet restaurant and the young men kept dirty plates cleared and provided drinks and always with a smile. Service in San Simone were excellent. We had excellent bartenders although some were quicker than others. Stephanie was exceptional in Macou as were William and Kevin in the restaurant bar. Beach chairs were in abundance. Our room was close to the resort next door and at times, very noisy. Stephanie at the reception desk was very helpful and made our niece’s birthday reservations very special. She was good to all of us. Shuttle to airport somewhat better than from airport. Sunsets did not disappoint. Great fire show on the beach. Snorkeling at the point was good. "

"Customer service is the worst"

"The food was great staff was wonderful beach was perfect. Ask ahead if any events a wedding was a little reckless and not well managed with paying guests in mind."

"Our room did not meet our expectations at all. The bathroom was not properly cleaned, the toilet seat was loose, and the mirror was crooked. The bathroom floor also had visible cracks, and even the door was damaged. Overall, the condition of the room felt poorly maintained and disappointing."

"The property and the beach are great The lemonade and the food is regular There were no irons The shampoo and soap was small for one person and we were three"

"Friendly staff."

"Thank you for your hospitality."