Tonight, on May 21. My husband and I checked in. The front desk girl, randomly asked me where I booked my reservation. I stated “ Expedia.com “
She gave me room #325 right by the roof without absolutely no view, I asked her for a room upgrade but she told me NO BECAUSE I, BOOKED THE HOTEL WITH EXPEDIA.
She gave me another room #422 so I was ok thinking that I had some kind of room view, well she gave me another room with a huge air conditioning unit blocking the parking lot.
Expedia contacted front desk and talked to her and she totally lied to the travel agent. She told Expedia staff that the hotel was at full capacity. There was nobody else talk about this issue. She acted like she was the only one in charge of the hotel operations.
I am extremely disappointed with this hotel. She doesn’t represent the hotel well. I am a gold member with Expedia. I should be able to get a hotel upgrade like everyone else if I am willing to pay extra but she didn’t even give me that choice she just say. NO because I booked it with Expedia.
She is clearly a lier because she told me one thing and she told expedia agent another thing. It is very disappointed to deal with this type of employees that don’t care about the company the work for it.
If you would be so kind, I would like to hear from hotel managment tomorrow. Thank You
Sonia Watterson