West Sayville Vacations from ￥286,607

The worst hotel experience I have ever had. The first room we were given had clumps of hair on the floor, the curtain was torn down and stuffed in the corner, the bedside lamp did not work, the ceiling light flickers for 5 minutes when you turn it on each time, there was dust and miscellaneous splashes of sticky substances on the walls / floors, dried contact lenses on the bedside table, the list goes on. When we were given a new room the bedside lamp was hanging on by a cord, the mounted mirror was off the hinge and laying on the floor, and we had to wait 2 hours for the door code to be programmed as the help desk was sending the new code to a different room and said we were the ones that were not putting it in correctly until a staff member came and verified they were doing it wrong. We did not sleep as the guest next to us was locked out of her room for 3 hours and was banging on her door and threatening to call the police since she was stranded outside of her room due to door code issues. The exterior lights flicker at night. There was a bottle with yellow substance on the rooftop. It was a nightmare. We are fighting for a refund but the hotel management said the above circumstances would not qualify. Do not stay here under any circumstance.

We had an incredible stay at the Essex House last week with our two kids (one is 7 and the other turned 4 on our trip). We booked the king suite, thinking that even though it's NYC and the room will likely be small, it would be the best option for a family of 4. We were SHOCKED at the size of the suite! Not only was it enough room for all of us, it was downright roomy! We had plenty of space for our stay. The amenities and cleanliness of the hotel are superior, room service was delicious (if expensive), and best of all...the guest relations team sent a special surprise gift to our room for our 4 year olds birthday. They sent him balloons, two pieces of cake, and a bag full of stuffies and goodies. He was THRILLED and we were so touched by the thoughtfulness. Both of our kids have already asked if - not only can we go back to New York - but can we stay at the Essex House again! The location was incredible and overall the Essex House played a big part in how wonderful and effortless our trip was. Already looking at dates in the Spring to visit again! Thank you Essex House and your wonderful staff!

The staff is incredible, and the hotel is very lovely and centrally located; everything was exactly as it appears in the photos.