ウエスト エンド ホテル

「立地もよく、内装もオシャレで清潔でした。 歩いてランカスターの繁華街へ行けます。 散歩がてら、街へ出かけるのが楽しかったです。 スタッフの方も英語が話せない私に親切に分かるようにサポートしてくれました。 ただコルク工場からホテルにしたので、防音が甘いようで、初日到着が遅くなり夜中に荷解きしていたら、下の人から苦情がきました。 それ以外は最高でした。」

「We love the location when we are town」

「Todo」

「The room was spacious and clean. The bed was very comfortable.」

「Updated facility, meticulously clean, friendly staff, comfortable room. Quick maintenance response. Nice cafe with good selection of tasty simple dishes (flat bread pizza, salad, etc.) and convenience snacks and drinks. Conveniently located in what seemed like a safe area. Nothing could have been better EXCEPT...I left a personal item in my room. I called hours after departure to ask if I could provide a shipping label to have it returned to me. After 3 calls and messages for the Housekeeping...

「No alarm clock, amenities so-so since all bottles on wall (vs. soap bars), quiet, pillows uncomfortable, plenty of room and storage places」

「Very clean and comfortable Staff was friendly and helpful Location had easy access for touring, shopping and dining」

「Every hotel I stayed at start serving breakfast either at 6 AM or 6:30 AM. Nothing was said about breakfast not being served till 7 AM when you book hotel. Then when you arrive, they tell you. Then when I checked in the night before I tell the front desk concierge that I need to feed my six and nine-year-old daughters early as we need to leave to get to a Wrestling event by 7;10 am. The manager says that he is aware that a lot of people need to eat breakfast before 7 AM. Then you show up at...

「Very clean, very respectffull staff, except a front desk staff. On my second day I went to the front desk to request extra shampoo and hair conditioning small bottles and the arriving to work, front desk staff said" What do yo want?" I got quiet and I did not respond to her derogatory comment. After giving me 2 of each bottles, she asked me in a professional tone" if I have sufficient shampoo and conditioning? and I told her, Thank you! Her attitud and unprofessional and derogatory demeanor...