Book a West Bay Resort

"The hotel staff really takes care of their guests and goes above and beyond ensuring a comfortable stay. The airport shuttle service was on time and the ride was quite pleasant. The front desk staff have been superb, kind and accomodating. Shout out to Kimberly and Leona for being so helpful. Everyone was nice and helpful. Always so pleasant and respectfil. The room was immaculate and spotless. "

"The food and service were both excellent. We will definitely stay there again."

"The location is perfect--steps from the beautiful beach and a quick walk to dozens of great restaurants. Breakfast was included with our stay and we really enjoyed the options. Excellent coffee and services in the clean, air-conditioned cafe. Our room was clean upon arrival and the cleaning staff was great. Some quirks--we hung our towels to be reused to safe water but the cleaning staff always took them and left brand new ones. We were able to get clean beach towels when we needed them. We also appreciated the 5 gallon bottles of water that everyone had access to. We enjoyed sitting on the deck reading (it rained quite a bit during our visit) and we met some nice guests from all over the world. Our room--211--is a family room with a full size fridge, microwave, and stove. It has two queen size beds. A shower curtain would be helpful as you couldn't help but get water on the floor, and it would have helped with privacy for a family sharing one bathroom. And hooks in the shower would help with all the dripping bathing suits. Small suggestions but we loved it and we would definitely stay again. "

"The location is perfect with highly friendly staff. I would highly recommend staying."

"Friendly staff, good food, room was small but functional "

"Clean room nice view from balcony with hammock. The staff was very welcoming and friendly. They offered a lot of info on excursions and where we can go and spend our day. 10/10 service all around "

"Great place to stay. Staff. Very friendly "

"Room was so clean, amenities were great, staff was so kind and welcoming. We loved our stay. "

"The shower bath needs to have tubes to hold on to"