「Our stay was pleasant as usual. The front desk staff was awesome as always. The cleaning staff is so nice. We will always stay at the Wingate!
Than you!」
「I can't speak to every guest's experience, but I can speak to how this hotel handled a serious issue involving one of my employees.
During her stay, she discovered bedbugs in her room. While the hotel did move her to another room, that was the extent of the support provided. There was no manager on site to address the situation, no one followed up to check on her well-being, and no apology was offered for what is a very stressful experience.
As her manager, I attempted to contact the hotel to...