Way of St. James

The rooms were clean and spacious. The front desk was brusque. Admittedly we were in town during Oktoberfest, but also, hospitality is their actual job. They didn’t do anything wrong, they just weren’t especially helpful. I had messaged about car parking before I arrived, yet I had to pull up the messages to prove it before they would allow me to pay €20 for the garage key. They also offered no flexibility for parking after checkout despite there being tons of room in the garage. All of this was within their right, but also gave the feeling that guests were to be endured rather than indulged.

Clean, quiet. Close to public transportation.

This was my second stay at the IBIS on the Arnulfstraße, and I was disappointed. Due to surgery, I was in a room for the handicapped, which was large, quiet, and comfortable UNTIL the fire alarm started beeping. Of course, it was night, and it awoke me. I tried to call the front desk to see if I should evacuate. Their number was NOT displayed, and I had to hunt for it. It was in a pamphlet. Imagine being awakened by the alarm and having to search for the number. Dialing Zero did not work! I finally got someone on the line, who instructed me to push the red and green buttons on the main light switch at the same time. That stopped the beeping. Now I had two red strobe lights flashing, one next to my head above the bed and the other on the wall next to the door. This went on for three nights, although I reported the issue each night and each morning. Come on, folks! This is absolutely unacceptable. They did comp breakfast the day I left. Next stay will be at the neighboring Nova Hotel.