The only thing good about this is the location. The apartment was filthy, food spills on the floor, hair in the bathroom, fingerprints on the light switch, partially made bed, ripped chair in living room, no batteries in remotes, damage to walls, bed is horrible and not attached to headboard, parking space was taken, and complete incompetence in management. The onsite rep is useless. Day 1, she claimed she would be there within the hour and the 1-800 number told us they would call us back in 10 minutes, neither happened. Two hours later we went to Target bought cleaning supplies and spent hours scrubbing the apartment. We requested our cleaning fee back, they have refused. After we spent hours scrubbing the place and the floor (the vacuum in the apartment only blew stuff but would not pick up - it took two days to get another) we tell them not to send the cleaning crew in as we have fully disinfected the place. We told them we removed their sheets and used ours and cleaned, they not only send the cleaners in (who did nothing but change the sheets and take ours (not even the same as theirs). So we were out the cost of the sheet and the cleaning supplies. They solved the parking issue by telling us to park in the reps space, Monday morning I go to an early appointment - return and she is in the space - her response was I thought you said you were leaving Sunday (we never said that our reservation was to leave Tuesday). I had to reach out to her twice to get her to come down and move the car. I took pictures of the apartment sent them to the management company and they still have not returned our cleaning fee. Since there is no on site management or supervision at all, the cleaners do not clean and the apartment is in disrepair. They call to see if it is resolved and they tell you it's resolved. This concept (take a new building and turn some into VRBO) is good but the execution here is awful.
