Wailua Homesteads Vacations from ￥403,877

They said check in was 4 no earlier which was fine but they were unorganized and didn’t get us checked in till after 4. By the time we got to the room, we got in and realized the toilet barely worked and the shower Drain was completely clogged. So the water didn’t drain properly and created a pool at your feet I booked a two bed room I was traveling with two other adults and they only had one bed in the room and refused to rectify it and fix their mistake. They then blamed it on Expedia and Expedia also did not help or do much to fix the issue after paying $900 for a room. For two nights Expedia refunded me $50. It was probably one of the worst experiences I’ve had with Expedia and a hotel. Customer service was definitely not there!! I would definitely think twice before staying at that hotel and using Expedia again! ( stayed 10/23-10/25)

Everything was amazing specially the staff attention to detail and warm customer service. We truly enjoyed our stay. The location is just perfect.

Friendly staff

The staff is very friendly, but the room carpet and furniture are very old.