Vĩnh Nguyên Vacations from ￥135,361

Good customer service and clean

We had an overall pleasant stay and there were many highlights during our visit. The staff were absolutely wonderful—friendly, attentive, professional, and always willing to help with any requests. Their hospitality truly made us feel welcomed throughout our stay. The spa experience was exceptional. The spa’s beachfront location allowed us to enjoy the natural sound of the waves while relaxing, creating a very peaceful atmosphere. The therapists were highly skilled, professional, and genuinely cheerful, making the experience even more enjoyable. There are a few areas that could be improved. The room door occasionally made a loud alarm-like noise when opening or closing, which was inconvenient. The air-conditioning unit was also quite noisy and initially did not cool the room sufficiently, although the maintenance team responded and resolved the issue afterward. Additionally, there was noticeable noise coming from nearby construction or maintenance work next to our room, which affected our ability to rest. We contacted the staff about it, and while the noise eventually stopped, it took some time before the situation was addressed. Despite these issues, the outstanding service from the staff and the excellent spa experience left a positive impression on us. We appreciate the team’s efforts and hope these areas can be improved for future guests.

Friendly staff and great service!