8/10 (良い)
Maria
家族旅行
2025 年 12 月 3 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
My stay at Termales del Ruiz was a memorable experience, thanks largely to the beauty of the place and the exceptional service provided by our waiter, Ray. He was attentive, warm, and genuinely committed to making our visit special. His professionalism stood out and truly elevated our stay.
However, the experience at the front desk was disappointing. The girls at reception offered no welcome, no smile, and no sense of hospitality, which created an unfriendly first impression. For such a remarkable destination, the check-in experience should set a much more positive tone.
On a brighter note, the Presidential Room exceeded expectations. The amenities were excellent—comfortable, well-maintained, and thoughtfully prepared. Combined with the breathtaking natural scenery and tranquil atmosphere of the hotel, the overall setting is truly remarkable.
With improved front-desk service, Termales del Ruiz could offer a consistently outstanding experience. Thanks again to Ray for making our stay so pleasant.
Maria
2025 年 12 月に 1 泊滞在
