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"One of the most kindest people I have ever met!"

"The staff disregarded an 80 year old person and made climb to third floor when checking in Food was mediocre at best and took forever to get served The promised premium alcohol was not available during our stay The best restaurant was not part of all inclusive and had to be paid for This is second Zoetry resort that was awful I would never recommend this resort"

"I was extremely disappointed with my stay at this hotel. The cleanliness was unacceptable — the rooms and common areas were not properly maintained and it made the experience very uncomfortable. A hotel should prioritize hygiene, and unfortunately that was clearly lacking here. The breakfast was also very poor. The food options were limited and did not taste fresh at all. It was definitely not what you would expect when staying at a hotel. The only positive part of the experience was the morning tea, which was actually quite good. Other than that, the overall stay was very disappointing. I would not recommend this hotel unless major improvements are made in cleanliness and food quality."

"Jesse and Monique were excellent. The colored pillows were dirty. But other than that everything else was excellent. "

"Nicely appointed room in the Harmony section of the resort. Several pools and the ocean front were easily accessible. Common areas were kept pristine at all times. Many meal choices, all well prepared and presented. Most importantly, all staff members were friendly, knowledgeable, and professional. Obviously taking great pride in their respective positions. Thoroughly enjoyed our visit. "

"Rooms are very spacious and well kept (freshly painted, new appliances). Pool is very nice, gym is OK (excellent variety of equipment for a hotel gym, but kind of old/worn). Location right on the beach is fantastic — water is SO nice. And plenty of water sport options to be had. Staff is very friendly and helpful. Of note, we did have a bunch of minor problems — TV didn’t work, shower drain got clogged, key entry stopped working. They did fix them all fairly quickly, but I guess they could use a bit of a maintenance upgrade. None caused us anything other than a First World Problem! Overall, a very nice stay in Saint Lucia. I think other resorts may be nicer, but value here was definitely good from whatever else I saw. "

"I have never left a negative review before. I understand that no property is perfect, and I always try to focus on the positive. However, this experience was serious enough that I feel obligated to share it. I am giving this Royalton two stars only because the staff members were genuinely kind and welcoming. They were doing their best under what appeared to be challenging conditions. Unfortunately, the property itself was in poor condition. The building was consistently dirty throughout our stay. There was construction happening day and night, making it impossible to rest. The pool water was cold, the hot tubs were not working, and there were no towels available after 3:00 PM. Housekeeping was inconsistent and difficult to access. Most concerning, we saw cockroaches in the building and mold in the bathroom. That is not acceptable at any level, especially for a resort that promotes itself as a premium experience. Guests plan, save, and sacrifice for their vacations. Time off is precious and cannot be replaced. When guests invest their limited time off and trust a brand at this level, the experience should reflect that commitment. I trust leadership will take appropriate steps to address both the operational gaps and their impact. ( Pictures and videos are available) "

"The hotel is absolutely gorgeous, very clean and the staff is very friendly and helpful. The views are some of the best in the Caribbean. "

"Clean room & extremely nice staff"