- Disliked: Staff & service, amenities, property conditions & facilities
Called to see if facilities where open was told yes. Showed up, was told by the front desk the gym, spa and golf was open. Spa was apparently fully booked with no one staying in the hotel. Gym was closed, so was the pool. There was no where to eat breakfast, you had to pre-order a boiled egg the night before by 7:30 pm and pick it up at a designated time at the front desk. No room service or room cleaning or fresh towels. Only restaurant open was the golf pub which served greasy food and lacked proper staffing. Gym and pool was not open and there was zero notification on the website to indicate limited amenities. All while charging $240 plus taxes per night. No adjustment to bill. No resolution as GM was no longer with the hotel and the front desk staff kept insisting that they disclosed this in an envelope they casually slip you when you check in. And that no further adjustments could be made to my account because I booked through Expedia.