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Fairmont Empress

4.5 star property
Edwardian Victoria hotel connected to the convention center, steps from Maritime Museum of British Columbia

Choose dates to view prices

Photo gallery for Fairmont Empress

Exterior
Meeting facility
Lobby
Lobby
Ocean views, serves lunch and dinner
The Fairmont Empress offers a serene escape amidst Victoria's natural beauty. Guests can enjoy the Willow Stream Spa, dine at two restaurants, and relax by the indoor pool with sun loungers. The property also features an on-site garden and shopping options.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
The current price is ￥33,457
￥39,198 total
includes taxes & fees
Oct 13 - Oct 14

Room options

Check availability for these dates

Tonight

Sep 25 - Sep 26
Check availability for tonight Sep 25 - Sep 26

Tomorrow

Sep 26 - Sep 27
Check availability for tomorrow Sep 26 - Sep 27
Available filters for rooms
Showing 24 of 24 rooms

View all photos for Fairmont Gold Deluxe City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Deluxe Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe Harbour View 1 King

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
  • 30 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold One Bedroom Suite City View 1 King

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 26 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(71 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(22 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 36 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 1 King

8.8 out of 10
Excellent
(21 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Harbour View Suite 1 King

One Bedroom Harbour View Suite 1 King | 1 bedroom, premium bedding, minibar, in-room safe

One Bedroom Harbour View Suite 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout drapes/curtains
Portable fan
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe City View 1 King

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold City View 1 Queen

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Harbour View 1 King

9.6 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Portable fan
Blackout drapes/curtains
  • 30 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Harbour View Executive Suite 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout drapes/curtains
Portable fan
Private bathroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite City View 1 King

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout drapes/curtains
Portable fan
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite City View 2 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout drapes/curtains
Portable fan
Private bathroom
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont Gold City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold City View 1 King

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite City View 1 King

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Harbour View 1 King

Signature Harbour View 1 King | 1 bedroom, premium bedding, minibar, in-room safe

Signature Harbour View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(43 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 2 Double

1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 2 Double

8.8 out of 10
Excellent
(93 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Harbour View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Harbour View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout drapes/curtains
Portable fan
Private bathroom
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Harbour View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Harbour View 2 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 1 King

Fairmont City View 1 King | 1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 1 King

9.2 out of 10
Wonderful
(135 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located on the waterfront, Fairmont Empress is in Downtown Victoria neighborhood and is connected to the convention center. Victoria Harbour and Victoria Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Market Square and Chinatown. Traveling with kids? Don't miss Victoria Bug Zoo and Butchart Gardens. Kayaking and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain biking nearby. Guests love the hotel's location for the sightseeing.
Visit our Victoria travel guideOpens in a new window
Map
V8W1W5, BC, Victoria, 721 Government St

What's nearby

  • Royal BC Museum - 3 min walk - 0.3 km
  • British Columbia Parliament Building - 3 min walk - 0.3 km
  • Victoria Harbour - 4 min walk - 0.4 km
  • Victoria Clipper Ferry Terminal - 6 min walk - 0.5 km
  • Chinatown - 12 min walk - 1.0 km

Getting around

  • Victoria Intl. Airport (YYJ) - 34 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪The Sticky Wicket Bar & Restaurant - ‬4 min walk
  • ‪Q At The Empress - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Tea at the Empress - ‬1 min walk

About this property

Fairmont Empress

Eco-certified family-friendly hotel near British Columbia Parliament Building
Located close to Maritime Museum of British Columbia and Victoria Bug Zoo, Fairmont Empress provides a terrace, an art gallery on site, and a shopping mall on site. Adventurous travelers may like the cycling at this hotel. Treat yourself to a sports massage, a facial, or a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a garden and a hair salon.
Other perks include:
  • An indoor pool and a children's pool, along with sun loungers
  • Limo/town car service, full breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Express check-in, tour/ticket assistance, and free newspapers
  • Guest reviews give top marks for the helpful staff, proximity to shopping, and first-rate property condition
Room features
All 431 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and portable fans

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 37 per day; includes in/out privileges)
  • Valet parking on site (CAD 51 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (22,600 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

This property does not have elevators
Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 5:00 AM–11:00 PM.

How much does it cost to stay at Fairmont Empress?

As of Sep 25, 2025, prices found for a 1-night stay for 2 adults at Fairmont Empress on Oct 13, 2025 start from ￥33,457, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking at Fairmont Empress?

Self parking is available for CAD 37.00 per day. Valet parking is available for CAD 51.00 per day.

What time is check-in at Fairmont Empress?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Empress?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont Empress located?

This family-friendly Victoria hotel is located on the waterfront, just steps from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within 10 minutes.

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Reviews

Fairmont Empress Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.2

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 1718 out of 2327 reviews
Rating 8 - Good. 342 out of 2327 reviews
Rating 6 - Okay. 155 out of 2327 reviews
Rating 4 - Poor. 60 out of 2327 reviews
Rating 2 - Terrible. 52 out of 2327 reviews

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and restaurant attached are second to none, awesome place
Stayed 2 nights in Sep 2025

10/10 Excellent

Mirmehdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was a beautiful hotel with very easy access to downtown.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of downtown
Stayed 2 nights in Sep 2025

8/10 Good

KIMBERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful grounds amazing staff, superb views, and comfortable rooms.
View from the second floor sitting area
Stayed 1 night in Aug 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great staff
Stayed 2 nights in Sep 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property and amazing location adding to the experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

james

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel - very clean
Stayed 1 night in Sep 2025

10/10 Excellent

jack liwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the best place to stay while bringing my elderly parents visiting victoria
Stayed 1 night in Sep 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent and grand old hotel that is very updated and modern at the same time. Located in the heart of Victoria.great stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Yang

Liked: Cleanliness, amenities
Excellent location, friendly staff, great service
Stayed 4 nights in Sep 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. Friendly, efficient and helpful front desk staff. Room was immaculately clean with comfortable bed and nice linens.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept, the property and gardens are remarkable and the staff were great
Stayed 2 nights in Sep 2025

10/10 Excellent

CRISTIAN SEBASTIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was great
Stayed 1 night in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geat convenient place to stay
Stayed 2 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were treated like royalty from the Hotel Receptionist, to the incredible spa and restaurant staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kenneth E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Comfortable rooms. Beautiful grounds.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever.
Stayed 1 night in Aug 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for families
Stayed 2 nights in Aug 2025

10/10 Excellent

Gary Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice, clean rooms, friendly staff and great dining options at the hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 4 nights in Jul 2025

10/10 Excellent

anshu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, and excellent service. Like all Fairmont's, the Empress has the same service we’ve come to expect, but the added location makes it even better. Would definitely recommend to anyone coming to Victoria to stay here. I think it’s one of the most famous hotels in Victoria.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2025

10/10 Excellent

samira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible experience
Stayed 1 night in Sep 2025

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