The Fairmont Empress offers a serene escape amidst Victoria's natural beauty. Guests can enjoy the Willow Stream Spa, dine at two restaurants, and relax by the indoor pool with sun loungers. The property also features an on-site garden and shopping options.
Located on the waterfront, Fairmont Empress is in Downtown Victoria neighborhood and is connected to the convention center. Victoria Harbour and Victoria Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Market Square and Chinatown. Traveling with kids? Don't miss Victoria Bug Zoo and Butchart Gardens. Kayaking and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Guests love the hotel's location for the sightseeing. Visit our Victoria travel guide
V8W1W5, BC, Victoria, 721 Government St
What's nearby
Government Street
1 min walk - 0.0 km
Royal BC Museum
3 min walk - 0.3 km
British Columbia Parliament Building
3 min walk - 0.3 km
Victoria Harbour
4 min walk - 0.4 km
Victoria Clipper Ferry Terminal
6 min walk - 0.5 km
Getting around
Victoria Intl. Airport (YYJ)
32 min drive
Restaurants
The Sticky Wicket Bar & Restaurant
6 min walk
Starbucks
4 min walk
Tractor
2 min walk
Q At The Empress
1 min walk
Milestones
2 min walk
About this property
Fairmont Empress
Luxury family-friendly hotel near British Columbia Parliament Building
Located close to Maritime Museum of British Columbia and Victoria Bug Zoo, Fairmont Empress provides a terrace, an art gallery on site, and a shopping mall on site. Adventurous travelers may like the cycling at this hotel. Treat yourself to a body treatment, aromatherapy, or a sports massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a garden and a hair salon.
Other perks include:
An indoor pool and a children's pool, along with sun loungers
Limo/town car service, full breakfast (surcharge), and bike rentals
Valet parking (surcharge), an electric car charging station, and access to a nearby indoor pool
Express check-out, express check-in, and meeting rooms
Guest reviews give top marks for the helpful staff, proximity to shopping, and first-rate property condition
Room features
All 431 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
Recycling, LED light bulbs, and eco-friendly cleaning products
Bathrooms with designer toiletries and tubs or showers
32-inch flat-screen TVs with cable channels
Wardrobes/closets, electric kettles, and portable fans
Awards and affiliations
Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.
Available in all rooms: WiFi (CAD 14.95 per night)
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
Electric car charging station on site
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Limo/town car service
Self parking on site (CAD 39 per day; includes in/out privileges)
Valet parking on site (CAD 53 per day; includes in/out privileges)
Food and drink
Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
2 restaurants
A bar/lounge
Coffee and tea in common areas
Restaurants on site
Lobby Lounge
Q at the Empress
Q Bar
Things to do
Art gallery
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Health club
Hot tub
Indoor pool
Indoor pool (guest access)
Sauna
Shopping mall
Steam room
Family friendly
Children's pool
Indoor pool
Laundry facilities
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
24-hour business center
Conference center (22,600 square feet of space)
Meeting rooms
Outdoors
Garden
On the waterfront
Picnic area
Pool loungers
Terrace
Vegetable garden
Full-service spa
11 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Accessibility
No elevator
More
100% renewable energy
8 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1908
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Edwardian architecture
Humane treatment of captive wild animals
Local artist showcase
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding
Bathroom
Bathrobes
Bathtub or shower
Designer toiletries
Hair dryer
Private bathroom
Slippers
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
32-inch flat-screen TV with cable channels
Pay movies
Food and drink
Coffee/tea maker
Electric kettle
Minibar
More
Air conditioning
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop workspace
LED lighting
Phone
Portable fan
Recycling
Safe
Water-efficient showers
Window screens
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets stay free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
Self parking fee: CAD 39.00 per day (in/out privileges)
Valet parking fee: CAD 53.00 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.
We should mention
This property does not have elevators
Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria
Frequently asked questions
Does Fairmont Empress have a pool?
Yes, this property has an indoor pool and a children's pool. Pool access is from 5:00 AM–11:00 PM.
How much does it cost to stay at Fairmont Empress?
As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at Fairmont Empress on Mar 29, 2026 start from ¥32,691, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Fairmont Empress pet-friendly?
Yes, this property allows pets (limit 2 total). Some restrictions may apply, so please contact the property for more details.
How much is parking?
Self parking is available for CAD 39.00 per day. Valet parking is available for CAD 53.00 per day.
What time is check-in at Fairmont Empress?
Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Fairmont Empress?
Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).
Where is Fairmont Empress located?
This family-friendly Victoria hotel is located on the waterfront, within a 5-minute walk of Maritime Museum of British Columbia, British Columbia Parliament Building, and Victoria Bug Zoo. Victoria Harbour and Market Square are also within 10 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Fairmont Empress Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We had a great weekend in Victoria , staying at Empress was a wonderful experience, although we used to more modern and spacious hotels in Victoria but this has special ambiance and breathtaking views.
Staff is efficient, friendly. The overall ambiance of the building is incredible combined with close proximity to the ocean & downtown is perfect for an unforgettable stay in Victoria.
Room was nice and clean. Loved my stay at the Empress, beautiful hotel and I enjoyed the stores they have available, purchased some items at the tea shop and clothing store only suggestion is that they could put the warmer plush robes to wear in the rooms, instead of just the towel robes.