4/10 (不満)
Kathy、Belton
2025 年 12 月 3 日
気になった点 : 設備とサービス
The check in lady was rude. I walked in after driving in rain for 7 hours, and as she was helping someone at that time. She then raises voice saying are you checking in? It was around 2pm. I said yes, and she then says rudely check in is at 4pm. Then says unless you want to pay extra for early check in. I told her, yes that’s fine. After she finishes up with the customer, I walked up. I guess what I was expecting, since I’ve worked in the hotel industry, is her to be more polite. She could have waited til she was done with the customer, instead of saying all this while helping him. Most the time, I find the desk clerks usually at least say let me check and see if we have any clean rooms available. Check out is 11am, so surely by 2pm there’s something. But, when I received a free room, I booked. I had no idea it wasn’t connected to the casino. So, it was a minor inconvenience, since it was raining, and I just drove 7 hours. I didn’t feel like getting back in car and drive to casino. Hotel was okay. It definitely needs updating, and should offer coffee and water in lobby, but doesn’t.
Kathy
2025 年 12 月に 1 泊滞在