Find hotels near Via delle Volte, Ferrara from ￥8,859

"Good "

"Great breakfast "

"Despite displaying a Do Not Disturb sign on my door, staff still entered my room not once, but twice. I returned to find the room disturbed — the bed had been moved, bedding partially on the floor, and pillows placed on furniture in contact with my suitcase. This was a clear breach of privacy and very unsettling. The immediate handling of the situation was poor: no management was available, no housekeeping on thr weekends, and they sent a maintenance man to replace the bedding, who was completely out his depths as he advised me "this isn't his job". Service overall was inconsistent and often lacking in basic hospitality. Some front desk staff were not forthcoming with important information — for example, I was not told the on-site restaurant closes on weekends. I also felt I had to pry for simple guidance, such as directions to a nearby supermarket. That said, two female staff members were noticeably helpful and friendly, which I appreciated. The room itself was also below standard (stained carpet, leaking bathroom, broken toilet seat, visible dust and cobwebs). Their initial compensation of a free breakfast (offered only when I was checking out) and 20% disc on future stay did not reflect the seriousness of the issue. After escalating via email, management responded and provided a 25% refund, which I appreciate. Overall, this experience highlights serious gaps in privacy protocols, communication, and service standards. I don't recommend this property."

"Breakfast was excellent. Staff courteous, helpful and professional. Tip the cleaning crew handsomely they did an awesome job 👏"

"The hotel is very nice, and perfectly located right across the street form the train station. The dtaff were friendly and the beds were nice. Only complaints i had was the AC wasnt the best and that there is only one place to plug in anything to charge your phone for example. There were no bed side plugs or bathroom plugs, only the coffee maker plug was one that could be used."

"Clean hotel"

"Clean and tidy room, with a convenient location to the city centre and train station"

"Great building, modern textures, bright colours. Very friendly and helpful staff. Generous breakfast buffet. Great room space"

"A good selection of breakfast food. Room was spacious and clean "