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Artisan Playa Esmeralda Family Beach Hotel

3.5 star property
Family-friendly beachfront location with outdoor pool

Choose dates to view prices

Photo gallery for Artisan Playa Esmeralda Family Beach Hotel

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Junior Double Room | Terrace/patio
On the beach, beach umbrellas, beach towels, beach massages
Billiards
Junior Suite, Garden View | Garden view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pool
  • Breakfast available
  • Room service

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, individually furnished, laptop workspace

Standard Room, 1 King Bed

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Ocean View

Grand Suite, Ocean View | 1 bedroom, in-room safe, individually furnished, laptop workspace

Grand Suite, Ocean View

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Double Room

Junior Double Room | 1 bedroom, in-room safe, individually furnished, laptop workspace

Junior Double Room

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Private bathroom
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, individually furnished, laptop workspace

Standard Room

7.2 out of 10
Good
(5 reviews)

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, individually furnished, laptop workspace

Deluxe Double Room

7.2 out of 10
Good
(5 reviews)

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite

Premium Suite | 1 bedroom, in-room safe, individually furnished, laptop workspace

Premium Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Senior Suite

Senior Suite | 1 bedroom, in-room safe, individually furnished, laptop workspace

Senior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use | 1 bedroom, in-room safe, individually furnished, laptop workspace

Deluxe Double Room Single Use

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

1 bedroom, in-room safe, individually furnished, laptop workspace

Standard Double Room

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Garden view

Junior Suite, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Elite Suite

1 bedroom, in-room safe, individually furnished, laptop workspace

Elite Suite

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

1 bedroom, in-room safe, individually furnished, laptop workspace

Junior Suite, Ocean View

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Junior

  • 48 sq m
  • Sleeps 4

View all photos for Room Standard

1 bedroom, in-room safe, individually furnished, laptop workspace

Room Standard

  • 40 sq m
  • Sleeps 2

View all photos for Room Deluxe

1 bedroom, in-room safe, individually furnished, laptop workspace

Room Deluxe

  • 44 sq m
  • Sleeps 4

View all photos for Suite Junior

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Junior

  • 48 sq m
  • Sleeps 2

View all photos for Suite Master

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Master

  • 48 sq m
  • Sleeps 2

View all photos for Double Room Standard

1 bedroom, in-room safe, individually furnished, laptop workspace

Double Room Standard

  • 40 sq m
  • Sleeps 4

View all photos for Room Standard

1 bedroom, in-room safe, individually furnished, laptop workspace

Room Standard

  • 40 sq m
  • Sleeps 2

View all photos for Suite Master with Sea View

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Master with Sea View

  • 48 sq m
  • Sea view
  • Sleeps 4

View all photos for Double Room Deluxe

1 bedroom, in-room safe, individually furnished, laptop workspace

Double Room Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • Sleeps 4

View all photos for Suite Master

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Master

  • 48 sq m
  • Sleeps 4

View all photos for Suite Master with Sea View

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Master with Sea View

  • 48 sq m
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Sea View

1 bedroom, in-room safe, individually furnished, laptop workspace

Suite Junior with Sea View

  • 48 sq m
  • Sea view
  • Sleeps 4
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About the neighborhood

Map
91666, VER, Úrsulo Galván, Saenz de la Pena S/N Zona El Cocal

What's nearby

  • Chachalacas Beach - 7 min drive - 1.9 km
  • Playa Juan Ángel - 26 min drive - 18.6 km
  • Zócalo - 40 min drive - 51.4 km
  • Veracruz Harbour - 40 min drive - 51.8 km
  • Veracruz Aquarium - 42 min drive - 54.0 km

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 42 min drive

Restaurants

  • ‪Taqueria La Jirivilla - ‬8 min drive
  • ‪Riverside - ‬10 min drive
  • ‪Higuera Blanca Restaurante - ‬13 min drive
  • ‪El manglar - ‬2 min walk
  • ‪Déjà Vu - ‬13 min drive

About this property

Artisan Playa Esmeralda Family Beach Hotel

Family-friendly resort near Chachalacas Beach
Located close to Chachalacas Dunes, Artisan Playa Esmeralda Family Beach Hotel provides a marina, a nightclub, and a swim-up bar. This resort is a great place to bask in the sun with a beachfront location, beach massages, and beach volleyball. Indulge in a facial, a manicure/pedicure, and reflexology at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Mexican cuisine. Enjoy the gym, as well as activities like water skiing. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a grocery/convenience store.
Additional perks include:
  • An indoor pool and an outdoor pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court, and an elevator
  • Smoke-free premises, a 24-hour front desk, and tour/ticket assistance
  • ATM/banking services, a front-desk safe, and wedding services
Room features
All 50 individually furnished rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like late night room service and free WiFi.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 40-inch HDTVs with digital channels and DVD players
  • Free infant beds, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 65 to 200 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Alava
  • Fish Market
  • Skybar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Mini golf
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • TV in common areas
  • Water skiing

Family friendly

  • Arcade/game room
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (2,153 square feet of space)
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • Marina
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 200 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Punta Real
Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván
Punta Real Resort Spa Chachalacas
Punta Real Spa
Punta Real Spa Chachalacas
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Ursulo Galván
Artisan Family Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Úrsulo Galván
Resort Artisan Family Hotels And Resorts Playa Esmeralda
Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
Artisan Hotels Resorts Collection Playa Esmeralda
Punta Real Resort Spa
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Resort
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván

Frequently asked questions

Does Artisan Playa Esmeralda Family Beach Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Artisan Playa Esmeralda Family Beach Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Artisan Playa Esmeralda Family Beach Hotel?

There is free parking nearby.

What time is check-in at Artisan Playa Esmeralda Family Beach Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Artisan Playa Esmeralda Family Beach Hotel?

Check-out is at noon.

Where is Artisan Playa Esmeralda Family Beach Hotel located?

Nestled on the beach, this Úrsulo Galván resort is in a regional park, 0.9 mi (1.5 km) from Chachalacas Beach, and within 32 mi (52 km) of Chachalacas Dunes and Zócalo. Veracruz Harbour and Malecón de Veracruz are also within 32 mi (52 km).

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Artisan Playa Esmeralda Family Beach Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 260 out of 614 reviews
Rating 8 - Good. 193 out of 614 reviews
Rating 6 - Okay. 80 out of 614 reviews
Rating 4 - Poor. 48 out of 614 reviews
Rating 2 - Terrible. 33 out of 614 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025

8/10 Good

Alan

Liked: Staff & service, amenities, property conditions & facilities
It was a nice area on the beach. The facilities were dated a bit run down, but overall good
Stayed 1 night in Sep 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, super recomendable!!
Stayed 3 nights in Oct 2024

10/10 Excellent

OSCAR

Liked: Cleanliness
Ok
Stayed 1 night in Apr 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
It was really loud, people were yelling and playing really loud music until almost 5AM.
Stayed 1 night in Jan 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that they need to increase, is the fumigation, a lot of mosquitos make my stay not complete pleasant.
Stayed 2 nights in Sep 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
Stayed 3 nights in Jan 2024

4/10 Poor

Juan Manuel

Liked: Staff & service, amenities
Disliked: Cleanliness
Cleanliness can improve Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel
Stayed 2 nights in Aug 2023

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Not really worth the price what they charge for the room. Water pressure in the shower was poor, warm water was not really there. Aircon was super loud with rattling noise. Even when we mentioned, nothing changed. From early in the morning they played loud music next to the room and were talking loud. Not really a long and good sleep. Think there are cheaper and better hotels around this one. Wouldnt come back for that money....
Stayed 2 nights in Oct 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del hotel es grosera, no me dieron la habitación correcta y no quisieron hacer el ajuste, mala experiencia deja en muy mal a Expedia, trataron de decirme que no reservará por la app sino directo con ellos The hotel service is rude, they did not give me the correct room and they refused to make the adjustment, bad experience reflects poorly on Expedia, they tried to tell me not to book through the app but directly with them.

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Lame operations, decent location

The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd
Stayed 2 nights in May 2024

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited. When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it. Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.

10/10 Excellent

Merab

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Aug 2025

10/10 Excellent

R

Liked: Amenities
Buen
Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar !!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Nayeli Viridiana

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena experiencia para ir con la familia
Stayed 3 nights in Jul 2025

8/10 Good

TEOFILO

El hotel esta regular… el cuarto esta regular… el baño malo… sucio y viejo… eso si tiene buena presion el agua de la regadera… yo buscaria otra opcion…
Stayed 1 night in Jul 2025

10/10 Excellent

Jorge

Stayed 1 night in Jun 2025

8/10 Good

Ma del Carmen

Liked: Staff & service, amenities, property conditions & facilities
Segura, y acceso rápido a playa, sin molestia de vendedores ambulantes, playa limpia, en general acceso rápido
Stayed 1 night in Jun 2025

4/10 Poor

diana

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
El hotel se ve más nuevo y amplio en las fotos, las habitaciones son pequeñas y lamentablemente hubo boda en mi estancia y el ruiseñor hasta la 1 am, la TV tuvieron que irla a arreglar, el tapon del jacuzzi tuvieron que cambiarlo y estuvimos día y medio de los 2 días sin internet en la habitación, en general no vale lo que se paga por el hotel.
Stayed 2 nights in May 2025

4/10 Poor

Lucero

Liked: Property conditions & facilities
Disliked: Amenities
Al ser el único hotel de 3 estrellas en el área, el precio es elevado para el mal servicio que ofrecen
Stayed 2 nights in May 2025

8/10 Good

Maria Teresa

Liked: Amenities, property conditions & facilities
Las personas de recepción prepotentes, el lugar es muy bonito pero el baño de la habitación sucio, la alberca muy bien así como las diferentes áreas comunes
Stayed 1 night in May 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones y la atención del personal está muy bien, sin embargo, el menú del restaurante tiene pocas opciones de platillos
Stayed 2 nights in May 2025

8/10 Good

Joao

Liked: Cleanliness, property conditions & facilities, room comfort

A ilusão de Playa Esmeralda

Hotel que anuncia mais que oferece. Musica muito alta nos bares. Mistura de várias músicas de vários bares e restaurantes tornam um local que poderia ser um paraíso, num Inferno.
Stayed 2 nights in May 2025