Valença do Douro Vacations from ￥422,092

The hotel was clean and located in good area. However it seemed that the staff would turn off the AC from the control panel in the lobby. I went downstairs multiple times a day to complain the room was too hot. Not once did they offer to change rooms and just made excuses it takes time for AC to turn on. It was uncomfortable sleeps making the trip not as enjoyable as it should have been. I understand they want to save money however guests are paying for an enjoyabke stay and should be able to control the temperatures in their room at their choosing.

From the moment we arrived, we felt like valued guests. The staff took time to answer all our questions, explain the history of the property, and help with any thing we might have needed help with. This place is luxurious! From the marble shower, dreamy comfy beds, and spiralling staircases, we felt so spoiled. The daily breakfast was incredible, featuring local jams, breads, and chef's creations, and a wonderful way to start our day.

All super

Lovely hotel centrally located but after having stayed at 5 stars all over Europe, I’d say this place has yet to learn more about what it means to provide 5 star service. As a family traveling with a 7 year old were surprised to learn upon arrival that the pool was only available from 8am-11am for our child, The concierge wasn’t very helpful or offered any insights for our stay in Porto. For a small-ish property you’d expect more personalized service. Facilities are great there is no doubt there.

It was fire